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Job Description

An employer in Arvada, Co is looking for a Service Desk Technician. This role will be onsite 5 days a week working alongside a team of 4 other technicians and dealing with level 2 technical issues. This person will be supporting about 75-100 users locally/1,400 users remotely doing 60% remote phone support and 40% desk side support resolving 15-20 tickets per day. Some of the main responsibilities of this role includes: hardware troubleshooting, connectivity issues, exchange management, Active Directory issues, 0365 issues, supporting Windows OS systems, and other level 2 troubleshooting problems. On a daily basis this person would receive their tickets through their internal ticketing system and either remote in and resolve the ticket or go desk side and resolve it that way. They will also be interacting with their System Admins and Networking team for any escalated issues.

Pay ranges: $25-28 per hour

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

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Skills and Requirements

5+ years of both remote and deskside technical support experience

Strong experience troubleshooting hardware including: Dell computers, printers, office phones, etc....

Strong experience with Active Directory (unlocking accounts, password resets, etc...)

Strong experience troubleshooting 0365 (specifically Outlook and Exchange)

Experience with Windows imaging and PC refreshes

Excellent written and verbal communication

System/Windows Administrator experience

Experience using MVT for Microsoft deployment null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].