"Alerted.org

Job Description

This position acts as the key liaison between customer, management and on-site assigned service personnel

regarding installation, maintenance, repair, testing and/or customer training issues. Other responsibilities include:

1. Manages plans and organizes customer activities.

2. Works on a wide variety of complex planning activities where material or sourcing requirements are variable

and special projects where customer equipment performance is key to contractual obligations and/or project

deadlines.

3. Assists Customer Support Management and Regional Sales Managers by understanding and communicating

customer initiatives and ensuring timely closure of customer requirements.

4. Instructs customers in the complete operation and maintenance of equipment.

5. Assists customers in identifying and repairing equipment related process problems.

6. Participates in internal meetings to facilitate the coordination of important issues including spare parts, warranty

and daily/weekly priorities.

7. Retrieves, compiles and reports equipment performance indicators to both customer and company

Management.

8. Keeps Management informed of all tool down situations.

9. Provides technical assistance or training to less experienced personnel.

10. Presents and implements EVG technologies and solutions to customer.

11. Coordinates technical resources to track and close customer issues.

12. Performs in a dynamic and challenging environment with drive and creativity.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

-Requires a minimum of four (4) years of direct experience with semiconductor equipment.

-Requires a Bachelors Degree in a technical discipline or related field. A commensurate amount of successful

field service experience in capital equipment and/or facilities experience may be considered in lieu of the formal

education requirement.

-A minimum of six (6) years of experience with capital equipment / facilities engineering, or field operations

within the MEMS or Semiconductor industries.

-A background in engineering or manufacturing preferred.

-Excellent customer skillset which includes communication, priority setting, influencing and conflict resolution. null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].