• Automation Specialist

    Insight Global (Birmingham, AL)


    Job Description

    The Automation Specialist is responsible for supporting the design, documentation, and implementation of business process improvements. This role will work closely with the their manager to ensure project timelines are met, process changes are effectively communicated, and documentation is up-to-date. The Specialist will play a key role in tracking progress, managing Kanban boards, and creating high-quality project documentation and presentations.

    Key Responsibilities:

    -Process Documentation: Develop and maintain comprehensive documentation for business process improvements, including workflows, project changes, and standard operating procedures.

     

    -Project Tracking: Monitor project timelines and milestones using Kanban boards, ensuring updates are communicated effectively to stakeholders.

     

    -Presentation Development: Create polished slide decks and presentations to support project proposals and updates.

     

    -Change Management Support: Document changes, ideas, and outcomes for projects and processes, ensuring transparency and traceability.

     

    -Tool Utilization: Use tools such as Salesforce, ServiceNow, Visio, and Miro to facilitate automation and optimization efforts.

     

    -Collaboration: Work with cross-functional teams to gather input and provide support in implementing process changes.

     

    -Project Notes: Take detailed meeting and project notes, organizing them for easy access and future reference.

     

    We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

     

    To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

     

    Skills and Requirements

     

    -Bachelors degree in Business, Operations, or a related field (or equivalent experience).

     

    -Strong organizational and time-management skills with the ability to handle multiple projects simultaneously.

     

    -Excellent written and verbal communication skills.

     

    -Experience with project management tools and documentation software.

     

    -Proficiency in Microsoft Office Suite, including PowerPoint, Word, and Excel.

     

    -Analytical mindset and attention to detail. -Experience with Salesforce, ServiceNow, Visio, and Miro.

     

    -Familiarity with process improvement methodologies (e.g., Lean, Six Sigma).

     

    -Understanding of Kanban boards and their application in project tracking.

     

    -Knowledge of telecommunications or related industries. null

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].