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Job Description

A client in the Processing Technology industry is seeking a Customer Account Representative. They are in Lenexa, KS, and this opportunity will require working onsite, five days a week. The CAR is ultimately responsible for the Customer "Journey" and acts as the primary contact for their assigned accounts. The CAR will serve as the driver within the team to ensure all customer requests are handled timely and effectively. This group is still in "start up" stages and the CAR team is not fully established, but this person has the opportunity to make a huge impact on the team and company overall. They will ultimately be responsible for making at least 10 unprovoked calls to clients a month (active or inactive). They will have an on call schedule split between five team members.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

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Skills and Requirements

- 3+ years of customer service experience

- Proficient in Microsoft Office, Sage, or a similar CRM tool

- Strong problem solving and critical thinking skills

- Comfortable working in a "start up" environment and on a team that is not fully established.

- Technical aptitude and excellent verbal/ written communication skills - Comfortable on phone/ willing to make a minimum of 10 proactive calls out to accounts.

- Office admin/ sales background

- Ability to handle multiple task and priorities

- Experience or interest in making unprovoked sales calls/cold calls null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].