• Bilingual Case Management Analyst

    Insight Global (Kahului, HI)


    Job Description

    The Bilingual Case Management Analyst is responsible for executing critical components of the Case Management process: quality assurance, case development, case auditing, and case settlement. As the lawsuit reaches new milestones, the Analyst will contribute to one of the phases of the case management process. Success in this role is measured by the completeness of our clients documentation, data collection, data representation, and how engaged our clients are leading to minimal fall out rates.

    Other responsibilities include:

    - Execution of daily client preparation, tasks, meetings, follow ups, and auditing.

     

    - Conducts quality assurance tasks assigned based on the phase of the case and claims made on behalf of the client.

     

    - Completes inbound and outbound calls with clients to obtain additional details, complete

     

    documentation/questionnaires, and provide settlement status updates.

     

    - Files, tags, and audits client documentation in accordance with standard operating procedures.

     

    - Gathers and interprets data to develop actionable next steps that will optimize case results.

     

    - Contributes to audit projects pre and post settlement to assist in maximizing clients financial recovery.

     

    - Works with external partners such as experts, appraisers, and contractors to validate and maximize clients claims.

     

    - Submits clients case filing, and questionnaires prior to court set deadlines.

     

    - Attends and hosts community events for leads and clients.

     

    - Supports Community Outreach needs such as fielding phone calls, taking 1:1 appointments, and supporting weekly events as needed.

     

    We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

     

    To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

     

    Skills and Requirements

     

    - Bachelor's Degree or similar experience.

     

    - Bilingual in Spanish

     

    - Proficient in Google Workspace applications.

     

    - Excellent communication and interpersonal skills.

     

    - Capable of building and maintaining strong relationships.

     

    - Concise and empathetic oral and written communication.

     

    - Strong ability to actively listen to understand, not respond.

     

    - Able to act with empathy, integrity, professionalism, and confidentiality.

     

    - Compassion and understanding for people in crisis. - 1+ years of experience in the mass tort industry and/or a similar role.

     

    - 1+ years of legal knowledge/ case management. null

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].