• Visitor Relations Specialist

    Insight Global (Mukilteo, WA)


    Job Description

    An employer is looking for a Visitor Relations Specialist in Mukilteo, Washington. The Company's Brand Experience division is seeking experienced customer engagement specialists to deliver world class experiences at the Future of Flight facility, a public attraction which showcases aviation/aerospace innovation. As one of Puget Sound's most popular tourist attractions, the Future of Flight typically welcomes more than 300,000 visitors every year to experience tours of the Everett factory along with a 26,000 square foot Gallery of interactive and educational exhibits showcasing a wide range of aerospace innovation and STEM learning concepts. In addition, the facility hosts special events and community activities, as well as various educational and public programming engagements.

     

    The Visitor Relations role facilitates guest engagement throughout the Future of Flight facility including: ticketing and lobby services, leading STEM activities such as robotics and drone experiences, and interpretation of gallery and interactive exhibits. Additional training may be offered for qualified Visitor Relations specialists to learn scripted material to facilitate enhanced experiences such as the Everett factory tour and other interactive presentations.

     

    Visitor Relations team members serve as ambassadors for the company brand and must demonstrate active visitor engagement as well as capacity and enthusiasm for learning and sharing detailed, accurate information about Boeing products and aviation concepts. The optimal candidate for this position will demonstrate a passion for customer-focused interactions among diverse audience groups. They will assist customers with online, phone, and point of sale ticket transactions for tour and event offerings, while also resolving customer issues as they arise. They will coordinate with other team members to conduct daily on-time business processes to support Future of Flight priorities.

     

    We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

     

    To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

     

    Skills and Requirements

     

    - Ability to support daily operations

     

    - Comfortable working with POS (point-of-sale) or ticketing systems

     

    - Experience presenting in front of large groups or audiences

     

    - Customer- focused mentality and past customer service experience

     

    - Great memorization skills - Interest in Aviation/ Aerospace Innovation

    - Tour guide and events/ entertainment experience null

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].