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Job Description

Day to Day:

A large client of Insight Global is hiring for an IT Customer Support Technician to join their team! This team provides technical support to the company's internal employees -- think Genius Bar style inside the company's headquarters building. The IT Customer Support Technician will be working in person, directly with all levels of employees, so they should have strong in person customer service and communication skills. This individual will be responsible for welcoming any internal employees as they come into IT Horizons, helping them register in the queue for their issue, and then working directly with the employee to understand their problem, troubleshoot the issue, and create an action plan for a solution. The IT Support Technician should have strong troubleshooting skills with O365, Windows 10 and 11, basic computer hardware issues (battery and power cord issues, etc.), light networking issues, asset, device, and lifecycle management. The ideal candidate will have a strong technical background, a detail-oriented mindset, and strong in person customer service experience. This individual must be willing to work onsite 5 days per week in Midtown Atlanta.

Additional Benefits: 7 days of PTO on pre-designated Coca-Cola holidays, plus 5 additional days of PTO to be used at your discretion.

Pay Rate: $23-25hr

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

Must Haves:

Extremely strong customer service and communication skills in an in-person environment -- The primary responsibility of this individual will be interfacing in person with internal employees in a large corporate environment to help solve technical issues.

1+ years of IT support experience and strong technical aptitude for PC, Mac, and mobile devices with a willingness to learn.

Specific technical experience:

o Strong troubleshooting experience with O365 (SharePoint, Outlook, Teams, Excel, etc.)

o Experience with cloud-based storage such as OneDrive to export and import files, transporting bookmarks, etc.

o Experience researching technical issues using Knowledge Base or alternative methods.

o Windows 11 troubleshooting experience such a driver updates, checking for drivers, reinstalling drivers, etc.

o Device management using Jamf and Endpoint or equivalent tools.

Type in serial number to wipe computer, look up user details, etc.

o Asset and Device Management

Strong organizational skills and attention to detail is a MUST -- must have experience with a ticketing tool, how they manage these tickets, cross referencing different systems, etc.

Team player mentality -- Looking for someone who cares about culture and their peers, someone who is looking to learn and grow, and someone who enjoys working in a team setting. Plusses:

Mac troubleshooting experience -- Any experience working in an Apple Care setting (phone or Genius Bar)

Experience with Company Portal

Experience with ticketing specifically in Dynamics

Experience with Microsoft Managed Device issues (MMD error messages, etc.)

Experience working on a large Lifecycle Management project null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].