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Job Description

An Insight Global client is looking to hire an experienced, hands-on UX Design Lead/Manager to join their team and help shape the future of retail through intuitive, scalable, and impactful user experiences. Youll be involved in all aspects of product development working alongside their dedicated self-checkout team of talented designers bringing the next generation products to life. In this role, youll work with stakeholders in product, engineering, and sales to design solutions that empower retail teams around the world. Youll also be included in and leading customer engagements, walking through designs and understanding their journey and business goals. This team is looking for someone who is passionate about solving real human problems with intuitive research-backed solutions, cares about the small details as much as the big picture and can balance creating quality design work while leading a team of contractors designing alongside you.

Youll be joining a team of over 20 supportive UX professionals in various disciplines including UX Design, UX Architecture, Strategy, Research, and Service Design.

Responsibilities

Working with the Director of User Experience to prioritize work, you'll lead UX designers to create smart design solutions that delight customers while delivering measurable business value

Manage you and your teams design pipeline & milestones

Present design work to key stakeholders and customers

Own UX Design for key segments of our retail software, including self-checkout platforms, from initial concepts to final visuals and handoff

Promote close collaboration between UX team members and product, engineering, and other internal teams

Balance user needs with business goals, technical constraints, and platform guidelines

Assume design responsibilities as needed, manage junior designers by providing feedback and direction on their design efforts

Design research projects, including usability testing (both remote and in-person) and translate insights into informed designs

Facilitate design workshops, using design thinking techniques to explore user needs and design concepts from multiple perspectives

Collaborate to develop, roll out and reinforce new UX processes

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

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Skills and Requirements

Bachelor's degree in Visual Design, Human-Computer Interaction, Industrial Design, or equivalent work experience/training

50/50 management to design work (mainly going to be hands on design within the first 6 months)

Full UX process - discovery research, architecture, usability research, design and mock

6+ years of UX design experience for mobile and/or touch screen

2+ years of experience managing other designers

Strong portfolio demonstrating user-centered design thinking, research, interaction design, and UI design skills

Experience facilitating customer interviews and/or workshops

Solid understanding of usability principles, design systems, and accessibility standards

Proficiency in Figma for creating responsive designs and prototypes

Proactive and comfortable managing your own projects

Organized and detail-oriented in documentation, project tracking, and stakeholder management

Demonstrates strong communication skills and has an ability to uncover latent user needs and anticipate gaps early in design process experience designing for self-checkout systems, kiosk products, and/or retail industry products, especially for global markets

Running in person research null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].