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Description

This onsite position is responsible for managing critical healthcare documentation workflow and mail operations at our corporate office. The Correspondence Specialist handles the essential task of processing and mailing secondary insurance claims with primary EOBs, preparing and submitting insurance appeals, and managing incoming corporate mail distribution.

Key job responsibilities

• Print and prepare secondary insurance claims, ensuring accurate matching with corresponding primary EOBs

• Process and mail appeals documentation to insurance carriers within required timeframes

• Sort and distribute incoming corporate mail to appropriate departments

• Maintain organized filing systems and tracking logs for all outgoing correspondence

• Follow HIPAA guidelines and compliance requirements for handling protected health information

• Monitor and maintain adequate supplies for printing and mailing operations.

A day in the life

Secondary Claims Processing

Retrieve and sort secondary claims requiring processing

Print secondary claims from the system

Match secondary claims with corresponding primary EOBs

Verify accuracy and completeness of all documentation

Prepare claims for mailing (folding, stuffing envelopes, applying postage)

Appeals Processing

Review appeals queue and identify time-sensitive items

Gather necessary documentation for each appeal

Print appeal letters and supporting documents

Assemble appeal packages according to insurance carrier requirements

Prepare appeals for mailing

Incoming Mail Management

Collect incoming mail from designated pickup point.

Sort mail by department or recipient

Distribute mail to appropriate departments.

About the team

Amazon One Medical's Revenue Cycle Management team is a vital part of our healthcare operations, dedicated to streamlining financial processes while supporting our mission to transform healthcare through human-centered, technology-powered approaches. Our diverse team spans billing, claims, denials management, appeals, and patient financial services. We're committed to creating exceptional healthcare experiences that deliver value to patients, providers, and payers. Our culture reflects One Medical's core values: putting people first, working collaboratively, and pursuing excellence. We foster an environment of innovation, continuous improvement, and professional growth, all while maintaining a healthy work-life balance. Together, we're reimagining healthcare financial operations.

Basic Qualifications

• Previous experience in healthcare documentation or mail services required

• Strong attention to detail and organizational skills

• Basic computer proficiency

• Ability to maintain confidentiality and handle sensitive information

• Experience with office equipment including printers and postage machines

Schedule: Full-time, Monday-Friday during business hours at our corporate office location

• High school diploma or equivalent required

Preferred Qualifications

•1+ years in healthcare revenue cycle or medical billing

• Previous experience working with secondary claims and EOBs

• Knowledge of HIPAA compliance requirements

• Experience with healthcare billing software or practice management systems

• Familiarity with insurance carriers and their documentation requirements

• Previous experience in mail room operations or document management

• Demonstrated ability to meet deadlines and manage multiple priorities

• Experience with Microsoft Office Suite (particularly Excel and Outlook)

• Strong problem-solving and troubleshooting skills

• Prior experience in a fast-paced corporate environment

• Excellent written and verbal communication skills

• Medical terminology knowledge

• Associate degree in Healthcare Administration or related field

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $31,200/year in our lowest geographic market up to $59,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.