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  • Customer Insights Lead, Amazon

    Amazon (Seattle, WA)



    Apply Now

    Description

    Amazon’s Private Brands team is currently seeking a talented, dynamic and detail-oriented Senior Insight Manager based out of Seattle or London.

     

    Private Brands is a key area of expansion for the company, and as Senior Insight Manager, you will have the opportunity to work with a variety of products and categories in a high paced, fast growth environment.

     

    The ideal candidate will be a customer-obsessed strategic thinker and a self-starter who can design the business’ research roadmap and drive a customer centric culture in Private Brands.

     

    As a Sr. Insights Manager, you will create and deliver the insights agenda that will lead to improved product innovations and Brand Health. You will bring the customer and marketplaces’ perspective to the processes by conducting qualitative and quantitative research on Marketplaces, Brands and Customers.

    Your main responsibilities will include:

    • Being the custodian of the Business’ research methodologies and insight knowledge while continuously looking for new solutions in terms of process, methodologies and analysis

    • Identifying the availability and quality of the various insight sources to regularly monitor the performance of the Brands and Categories

    • Performing recurrent quantitative and qualitative analysis on customers’ behaviour by segment, identifying purchasing patterns and opportunities to foster engagement, retention and spending

    • Generating impactful and actionable business recommendations and insights to be shared with internal partners in order to integrate them into Top Management decisions

    • Coordinate and direct the work of the external market research partners

     

    Key job responsibilities

    The candidate for this role will:

    • Be methodical, analytical, objective, and goal-focused with a driving need for accuracy in attacking difficult problems.

    • Understand and interpret customer and industry research data to drive conclusions that will impact the product roadmaps and brand plans

    • Identify, assess, track and resolve issues and risks at multiple levels.

    • Show demonstrable ability to influence senior management and interact with those from different backgrounds, levels of seniority and perspectives

    • Enjoy solving problems and be an expert at crafting solutions, both strategically and tactically

    • Be comfortable with ambiguity in a fast-paced and ever-changing environment, with the ability to think big while paying careful attention to detail

    • Be effective in communicating with executives

    Basic Qualifications

    - 8+ years of driving compelling creative strategy and execution at an agency or in-house creative team experience

     

    - Bachelor's degree

    Preferred Qualifications

    - Knowledge of InDesign, Photoshop, Illustrator, Keynote

     

    - Experience developing cross-functional relationships with product, consumer research and marketing teams to develop strategy and consumer insights that drive compelling creative executions

     

    - Experience leading creative development of innovative creative from concept to delivery

     

    - Experience managing creative (internal team of designers, copywriters, external agencies and freelancers)

     

    - Experience presenting creative concepts effectively to senior executives

     

    - Experience managing multiple projects and meeting aggressive deadlines

     

    Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

     

    Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

     

    Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $127,100/year in our lowest geographic market up to $210,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.

     


    Apply Now



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