• Patient Scheduler II - Team Lead

    Essentia Health (Bismarck, ND)


    Job Description:

    This position pre-registers and schedules patients for appointments, procedures, tests, and other services in a timely, professional, and courteous manner. Answers incoming calls, completes follow-up and referral work queues, and ticket scheduling. Communicates with patient care teams as necessary to ensure efficient, appropriate care for patients. Completes patient checkout, schedules follow-up appointments per the physician’s order, and provides patients with cost estimates and itineraries for upcoming appointments. Level II Patient Schedulers are expected to be proficient in scheduling multiple service lines across Essentia Health in a complex, high-call and work queue volume environment.

    Education Qualifications:

    Key Responsibilities:Patient identification, registration, and scheduling, after visit summaries with estimates, patient checkout and appointment, and procedure and lab scheduling, obtaining required signatures and documents from patientsSupports a variety of Population Management, Chronic Disease Management and ACO initiatives through patient registry and outbound callingFull pre-registration of all patients calling to schedule an appointment, including updating of guarantor information and verification of insurance eligibilityCoordinates the scheduling of services for patients including ancillary and procedure schedulingHandles incoming calls, follow-up and referral work queues, ticket scheduling. Proficiently and accurately enters data into the permanent electronic health record while talking with patientsWorks as part of a care team of support staff and clinical staff to provide optimal customer service and clinical outcomesOther clerical duties as assignedRequired Qualifications:1 year of clinical healthcare experienceOR1 year experience as a Patient Scheduler IOR1 year experience in a contact/call center

     

    Employee Benefits at Essentia Health: At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at (218) 576-0000.

     

    **Job Location:** Essentia Health - Mid Dakota Bismarck 9th St Clinic

    **Shift Rotation:** Day Rotation (United States of America)

    **Compensation Range:** $18.52 - $27.78 / hour

    **FTE:** 1

     

    It is our policy to afford EEO to all individuals, regardless of race, religion, color, sex, pregnancy, gender identity, national origin, age, disability, family medical history, genetic information, sexual orientation, marital status, military service or veteran status, culture, socio-economic status, status with regard to public assistance, and other factors not related to qualifications, including employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or membership or activity in a local human rights commission, or any other category as defined by law.