"Alerted.org

Description

Robert Half is seeking an IT Project Manager.

This role will be predominately remote with as needed client site travel required throughout North Carolina, less than 20% anticipated.

The Project Manager is responsible for the oversight of IT infrastructure projects and ensuring client success against business outcomes.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Responsible for implementing PMI best practices as applicable to the core business.

• PM delivery of professional services to our clients.

• Assume primary responsibility for coordination and communication on all assigned projects including development and monitoring of project plans, work schedules, status reports, and other deliverables.

• Working collaboratively with clients, vendors, and engineering teams to define and execute IT projects on time and within budget.

• Identify, track, and resolve issues and risks associated with projects or programs managed.

• Maintain appropriate professional designations and up-to-date knowledge of current business core applications and project management tools.

• Provide assistance with project management activities including gathering information from users and a variety of other sources, contributing to the entire project lifecycle, and updating all project management documentation.

• Review of client RFP’s, requirements compiling all project artifacts and deliverables, coordinating all equipment and services for deployment, and ensuring full project SLA compliance.

• Be the client’s trusted advocate:

o Act as the client advocate by building trust and transparency with Clients, ultimately becoming the clients trusted advisor.

• Maintain client satisfaction and build client loyalty:

o Demonstrate excellent client services by acting as an escalation resource, understanding client problems, collecting client feedback, and acting upon it.

o Demonstrating problem-solving capabilities as it relates to satisfaction, remaining respectful and understanding during escalations, and coordinating with internal teams to ensure customer success.

Other duties as needed

Requirements

Interviews are currently being scheduled, For immediate consideration please apply.

The successful IT Project Manager will have:

• Bachelor’s degree or equivalent work experience

• Ability to earn PMP certification within 1 year of hire

• 3+ years of experience in client-facing roles

• 2+ years of experience managing Technology Infrastructure Projects

• Experience managing multiple varying size /scope technical projects concurrently with various clients and stakeholders required.

• Managed services industry experience highly desired

• Knowledge of the core Project Management methodologies including, waterfall, hybrid, and agile

• Self-starter with the ability to build relationships, manage customer satisfaction, and implement internal changes

• Experience working as a service provider delivering technology services

• Knowledge of IT services, products, and IT consulting

• Excellent verbal and written communication skills

• Ability to work collaboratively as part o a team

• Ability to work independently with minimal direction

• Strong presentation skills; development and presentation of content

• Ability to manage multiple sites, people, and projects simultaneously while meeting deadlines

• Strong interpersonal and organizational skills with high attention to detail and a sense of urgency

• Experience with business and project management tools including MS Project, MS Office Suite, Smartsheet, and Salesforce

PREFERRED EDUCATION, TECHNICAL SKILLS AND/OR EXPERIENCE:

• PMP Certification, Agile certifications including CSM, PMI-ACP

Travel may be required for this position.

Travel predominantly throughout North Carolina , local candidates preferred.

Must have reliable transportation, valid driver’s license and motor vehicle insurance.

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .