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Key Account Representative II

Fall River, MA, US, 02720

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team.

At Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning. We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it.

Purpose

The BCD Account Representative II initiates, develops and maintains superior business and consulting relationships with medium and strategic commercial & industrial and municipal customers, developers and vendors with the objective of growing the account, servicing and account and retaining the account and ensuring customer loyalty to Liberty. This includes influencing our customers to to convert to natural gas and / or electricity (dependent on jurisdiction) and to , take full advantage of the company’s energy efficiency program offerings. The BCD Account Representative performs some of the following duties: responding to service calls including billing/metering issues, power quality support, planned and unplanned outages, promoting additional load and energy efficiency projects, performing basic project management functions and other account management functions. This position will develop skills to recognize customer needs and provide innovative solutions to meet those needs.

Accountabilities

Growth (Sales):

+ Work directly with large and strategic commercial & industrial and municipal customers to assess natural gas, electric and / or water opportunities and develop a comprehensive sales proposal.

+ Identify and sell Energy Efficiency opportunities.

+ Represent the company in targeted local/regional trade and business shows.

+ One of several points of contact for shared accounts in each Region

Customer Service:

+ One of several points of contact for shared accounts in each Region allowing our

+ medium and strategic customers to speak with a trusted contact versus going into the

+ call center.

+ Represent and advocate for customer needs with internal departments by

+ directing issues to the proper channels for resolution and improving customer

+ satisfaction.

+ Other duties as assigned; including but not limited to,

+ emergency assignments during storms

+ representing the company at business and community events.

+ Participate in community meetings to facilitate productive communication between the

+ company and the communities we serve, including community outreach, special

+ permitting, and answering questions.

Manage CRM:

+ Manage input of all sales leads and opportunities into company CRM

+ Manage input of Energy Efficiency leads and wins into the CRM system

Education and Experience

+ College or professional program of 3 years or less

+ 5+ years of experience

+ CRM and SAP Experience

Algonquin Power & Utilities Corp. is a growing renewable energy and utility company with over $15 billion of assets across North America and internationally.

For more than 30 years, Algonquin has demonstrated an unwavering commitment to delivering clean energy and water solutions. Our rapid growth has led both our regulated utility services and renewable energy business groups into different geographies and commodities, but our purpose remains unchanged – Sustaining Energy and Water for Life.

Through our operating business (Liberty), we provide regulated electricity, water, and natural gas utility services to over 1 million customer connections, primarily in North America. And, our growing portfolio of clean, renewable wind, solar, hydro and thermal power generation facilities represent over 3 GW of renewable generation capacity in operation and under construction.

With our robust, diversified, and growing presence in communities across North America and internationally, we are continually demonstrating our “Think Global, Act Local” business model.

What we offer

Company funded Pension program

401k with Company match

Full insurance benefits (health/dental/vision/life)

Collaborative environment with a genuine flexible working policy

Share purchase/match plan

Defined Contribution savings plan

Top Talent Program

Volunteer paid days off

Employee Assistance Program

Achievement fund

We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity.

We are an equal opportunity employer and value each person’s unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.