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American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and manage risks.

We’re also committed to making a positive difference for our colleagues and in the communities where we work and live. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.

About the Role

This is a leadership role within Global Program Delivery (GPD), a part of the Chief Administrative Organization (CAO), accountable for executing strategic global initiatives across Global Business Operations including efforts around Business Technology, Digital, Data and CAO. The Senior Strategic Program Leader is responsible for leading Transformation, Continuous improvement, and operational excellence through managing large complex initiatives aligned to the organization’s strategic objectives. This role requires strong leadership, strategic planning, program governance and communication skills, as well as a deep understanding of complex program execution across multiple geographies, senior stakeholders and workstreams. The Senior Strategic Program Manager is responsible for helping to develop business strategies and/or translating those strategic into meaningful program outcomes for business results.

Responsibilities

Program Strategy & Execution Leadership

+ Partner with business leadership to turn strategic priorities requiring transformation into business cases and execution roadmaps to meet company objectives

+ Develop detailed Program execution plans across multiple workstreams or project teams to ensure quality and completeness of planning

+ Proactively identify, assess, and manage risks and issues as well a cross-program intersections and dependencies; develop and implement mitigation strategies to minimize risk

+ Participate in Operating and Steering Committees to provide timely and transparent status updates and manage delivery risks … high level of communication skills required

+ Ensure delivery of Programs are completed comprehensively, on time and within budget with transparency and governance around any changes required

Operational Excellence

+ Model and coach others on Program Management and Operational Excellence, including Lean or Six Sigma process approaches

+ Identify gaps and facilitate training needs within the organization.

+ Ensure program initiatives will improve the service experience delivered to our employees and end customers across key deliverables of quality, cost, or speed

+ Leverage data to direct decision making and status reporting

Stakeholder management

+ Navigate through the organization to set strategic direction, define priorities and deliver outcomes in global and virtual team settings

+ Communicate program status and challenges in transparent manner

+ Collaborate and influence cross-functionally both internal and external stakeholders, including senior executives, to drive change and mitigate risks

Change management

+ Drive change management within all levels of AIG related to the program, building buy in through listening and responding to potential concerns

+ Acts as change agent and champion who will lead and drive change which will be embedded beyond the scope of the program timelines

Requirements

+ Bachelor’s degree in Business Administration or a related field. A Master’s degree or MBA is a plus.

+ 10+ years of experience in program and project management

+ Proven experience in managing large-scale, complex strategic, operational and technology initiatives across multiple teams and geographies

+ Proven leader with ability to influence and partner with internal and external stakeholders to deliver on strategic transformation objectives touching process, people and systems

+ Demonstrated track record of delivering exceptional results, with an ability to speak to process improvements and specific results achieved.

+ Metric oriented, with a track record of delivering value add solutions.

+ Exceptional leadership, communication, and interpersonal skills.

+ Expertise in program and project management methodologies (PMI, Agile, Waterfall, etc.).

+ Expertise in Operational Excellence with Lean / Six Sigma experience preferred

+ Strong foundation in transformation, program, and project management execution including integration, scope, time, cost, quality, resource, communications, risk, procurement, and stakeholder management

+ PMP (Project Management Professional), PgMP (Program Management Professional) certification, Agile certifications (e.g., ScrumMaster, SAFe) are a plus.

+ Ability to travel on occasion as needed.

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At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to [email protected].

Functional Area:

OP - Operations

AIG GLOBAL OPERATIONS, INC.