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Position Title:Student Services Specialist

Job Group:Professional & Scientific

Required Minimum Qualifications:Bachelor’s degree

Preferred Qualifications:Experience working in higher education

Experience recruiting, hiring, and training employees

Experience supervising employees

Experience using EAB Navigate (or similar technology tools) to support student success and coordinate care for students

Experience designing and leading training

Experience with program development and implementation

Job Description:

Summary

The Cyclone Support Specialist (Student Services Specialist I) plays a vital role in advancing student success and retention at Iowa State University through proactive outreach, personalized support, and strategic coordination. This position leads efforts to establish a staffing and referral model that enhances coordination of care for students, while also increasing student help-seeking behaviors and effective use of campus resources.

Using technology-enabled tools and data-driven processes, the specialist conducts direct outreach to students to connect them with services that support their academic and personal well-being. The role includes serving as a knowledgeable liaison between students and campus departments, documenting interactions in the student success platform (EAB Navigate), and contributing to the continuous improvement of intervention strategies.

In addition to outreach the specialist coordinates staffing operations within Cyclone Support Central including recruiting, training, and supervising student staff, managing intake and referral processes, and supporting drop-in student needs. The specialist will facilitate cross-campus collaboration, training, and communication efforts that promote student success initiatives and strengthen referral networks.

This position requires a student-centered mindset, strong interpersonal and organizational skills, and the ability to work collaboratively across departments in a fast-paced, evolving environment.

This role is a one-year term position with a possibility for renewal.

Level Guidelines• Individual contributor position with developing professional and/or technical skills working under immediate to general supervision• Grasps professional-level knowledge and concepts of field while working in a progressive learning mode• Works on problems and issues of somewhat limited scope• Follows standard practices and procedures in analyzing situations or data for which answers are available or can be obtained• Responds to inquiries and issues, escalating to manager or higher level workers as appropriate• May lead projects of limited scope and complexity• May provide guidance to students

Appointment Type:Regular with Term Appointment (Fixed Term)

Proposed End Date or Length of Term:July 6, 2026

Number of Months Employed Per Year:12 Month Work Period

Time Type:Full time

Pay Grade:PS805

Application Instructions:

To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following:1) Resume/Curriculum Vitae2) Letter of Application/Cover LetterIf you have questions regarding this application process, please email [email protected] or call 515-294-4800 or Toll Free: 1-877-477-7485.Why Choose ISU?Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as:• Retirement benefits including defined benefit and defined contribution plans• Generous vacation, holiday and sick time and leave plans• Onsite childcare (Ames, Iowa)• Life insurance and long-term disability• Flexible Spending Accounts• Various voluntary benefits and discounts• Employee Assistance Program• Wellbeing program

Original Posting Date: May 16, 2025

Posting Close Date:May 26, 2025

Job Requisition Number:R17075

By focusing on the future and providing the best student experience possible, Iowa State attracts students and faculty who want to make a difference. With a comprehensive land-grant mission of education, research, extension and outreach, we produce scholars whose ideas change the world. And through Innovate at Iowa State , we provide innovative and entrepreneurial opportunities for students of all backgrounds. Located just 30 minutes north of Des Moines, the city of Ames was recently named one of the Top 10 cities in the U.S. for campus life and career opportunities.

Iowa State University is a welcoming community of students, faculty, and staff. Campus community members have a wide range of backgrounds and experiences and are committed to engaging with each other respectfully as outlined in the university's Principles of Community (https://www.iastate.edu/diversity-and-inclusion/principles-community) . Iowa State recognizes that diverse intellectual and philosophical perspectives are vital to innovation, critical thinking skills, and a dynamic academic community that fosters the land-grant ideals of putting science, technology, and human creativity to work.

All offers of employment, oral and written, are contingent upon the university’s verification of credentials and other information required by federal and state law, ISU policies/procedures, and may include the completion of a background check and/or a consumer credit check.

Iowa State University is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, marital status, disability, or protected veteran status and will not be discriminated against. Inquiries can be directed to the Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, 515 294-7612, email [email protected] .

If you have questions about the application process please email [email protected] or call 515-294-4800 or Toll-Free at 1-877-477-7485 . Iowa State University provides reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should email [email protected] or call (515) 294-4800 or Toll-Free: (877) 477-7485 . TTY users are welcome to use the Iowa Relay Service number by dialing 7-1-1 or (800) 735-2942 .

General ISU compensation information can be found on the University Human Resources (https://www.hr.iastate.edu/careers/compensation) website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.