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Senior Deputy Director, Tenant Management

Job ID: 11765

Business Unit: MTA Headquarters

Regular/Temporary: Regular

Department: Leasing Acquisitions & RE Ops

Date Posted: May 16, 2025

Description

POSTING NO.

11765

JOB TITLE:

Senior Deputy Director, Tenant Management

DEPT/DIV:

Real Estate, Tenant Management

WORK LOCATION:

2 Broadway

FULL/PART-TIME

FUL L

SALARY RANGE:

$130,000 - $140,500

DEADLINE:

Until filled

This position is eligible for teleworking , which is currently one day per week. New hires are eligible to apply 30 days after their effective hire date.

The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation’s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

Position Objective:

The Senior Deputy Director of Tenant Management will serve as a key leader within the Tenant Management department at the Metropolitan Transportation Authority (MTA). This position reports directly to the Director of Tenant Management and plays a critical role in overseeing and managing MTA’s real estate tenant portfolio of approximately 4,000 leases and licenses spanning uses that include retail, commuter parking, vacant land, utility and others (Grand Central Terminal excluded), to ensure effective tenant relationships, optimizing property revenue, and supporting the MTA’s broader strategic goals. The Senior Deputy Director will work collaboratively across departments and with external stakeholders to ensure the smooth operation of tenant management functions, with an emphasis on maximizing tenant satisfaction, compliance, and operational efficiency.

Responsibilities:

Leadership and Supervision:

+ Assist the Director in managing the Tenant Management Unit, providing leadership and direction to the third-party vendor charged with supporting the Unit.

+ Oversee the daily operations of the Tenant Management Unit, ensuring the third-party vendor team delivers exceptional service to all tenants while maintaining MTA’s operational objectives in the enforcement of the leases and licenses governing those tenants.

+ Serve as a point of contact for senior MTA leadership on tenant management-related matters.

Tenant Relations:

+ Foster and maintain positive relationships with current and prospective tenants, ensuring high levels of tenant satisfaction and timely resolution of issues.

+ Act as a liaison between tenants and MTA departments to address concerns and ensure the enforcement of lease and license agreements.

+ Monitor tenant compliance with lease and license terms, including rent payments, maintenance responsibilities, and other contractual obligations.

Portfolio Management:

+ Support the Real Estate Department’s overall efforts in managing the MTA’s real estate portfolio, working with the Department’s Transaction Management Unit to ensure that assets are effectively leased, maintained, and operated.

+ Collaborate with the third-party vendor to provide oversight of new tenant design and construction guidelines, Agency code approvals and tenant fit-out processes.

Policy and Compliance Oversight:

+ Ensure compliance with all relevant legal, regulatory, and contractual requirements governing tenant management operations.

+ Help implement policies and procedures for tenant relations, lease management, and operational efficiency.

+ Assist with audits, inspections, and other regulatory assessments as required.

Strategic Planning and Reporting:

+ Work with the Director to develop and implement strategic initiatives for tenant management, aligning with MTA’s long-term goals.

+ Prepare regular reports on tenant management activities, including financial performance, leasing activity, and tenant issues.

+ Present recommendations for operational improvements, including innovative approaches to property management and tenant services.

+ Collaborate with the Transaction Management Unit in their efforts to market expired or expiring tenanted spaces.

Cross-Department Collaboration:

+ Partner with MTA’s legal, finance, operations, and facilities management teams to ensure tenant needs are met and issues are addressed efficiently.

+ Work with external vendors, contractors, and consultants as necessary to support tenant operations and property maintenance.

+ Coordinate with MTA’s marketing and communications team to ensure effective tenant outreach and relationship management.

Knowledge/Skills/Abilities:

+ CPM/RPA/FMA designation or candidacy (or other equivalent/relevant credentials) preferred, but not required.

+ A team player with excellent interpersonal skills capable of interacting effectively with colleagues and clients in a collaborative, matrix organization.

+ A work style that drives processes and results; the position requires the skills of a Project Management Office (PMO) function.

+ Experience with RFPs/Solicitations, contracting, contract negotiations, with a high degree familiarity of commercial and retail leases and an ability to understand work letters, and other relevant documents.

+ Demonstrated ability to interpret complex real estate agreements and implement processes that ensure adequate financial management.

+ A proficient ability to problem solve and source solutions in a high pace environment.

+ Extensive knowledge of tenant management systems (Yardi preferred) and high competency with MS Office applications required, particularly Word and Excel (experienced with advanced excel functions including pivot tables, v-lookups, and Macros).

Education and Experience:

+ Must possess a Bachelor’s degree in Real Estate, Finance, Accounting, Business Administration, Public Administration or related field. Master’s Degree in Real Estate, Public Administration or other advanced degree in a related field preferred.

+ 7 years of full-time commercial real estate or property/construction management /PMO experience .

Other Information

May need to work outside of normal work hours (i.e., evenings and weekends)

Travel may be required to other MTA locations or other external sites.

According to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

Employees driving company vehicles must complete defensive driver training once every three years for current MNR drivers; or within 180 days of hire or transfer for an employee entering an authorized driving position.

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including those concerning veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.