"Alerted.org

_South Texas Blood & Tissue is an AABB-accredited blood bank. It operates nine donor centers in South Texas, distributing blood, plasma, platelets, and other components to regional hospitals and emergency first responders. It also provides starting materials to therapeutic developers, and clinical research services. Its apheresis center received FACT accreditation in 2022 for peripheral blood cellular therapy product collection. As an AATB-accredited tissue bank, it offers tissue recovery from living and deceased donors._

Job Title: Mobile Operations Leader I

Revision: 0002

Job Code: 700251

Shift: FLSA: OT Eligible

Hybrid? N

CPF Level: TB3

Dept.: Donor Services - Mobile

Business Unit: STB&T

General Summary

The Mobile Operations Leader I will be responsible for the successful execution of small-scale mobile blood drives consisting of one vehicle only (box truck or mobile bus).

The Leader I will ensure the collection of safe, pure and potent blood products while ensuring the delivery of an exceptional donor experience.

The position is responsible for providing the daily work instruction and feedback to ensure all Standard Operating Procedures (SOPs) and current Good Manufacturing Practices (cGMP) are followed.

Commit to and abide by the character of BioBridge Global’s Core Values of Accountability, Stewardship, Pioneer, Integrity, Respect and Excellence (ASPIRE).

Support, communicate and reinforce the mission and vision of the enterprise.

Provide world class customer service by capturing and being responsive to the voice of the customer (internal or external, including donors for select positions) through multiple feedback channels in order to resolve issues and drive satisfaction in accordance with the BBG customer engagement, feedback, and complaint processes.

It is essential that the incumbent have a valid driver's license and be at least 18 years old with a good driving record to meet organization driving standards.

Major Duties and Responsibilities

Essential Tasks

Exhibit a positive leadership role for staff.

Ensure the delivery of an exceptional donation experience.

Maintain a good working relationship with co-workers.

Effectively establish rapport with the blood drive sponsor through professional representation of the blood center.

Provide specific work direction to team members, monitor the collection operations, and deliver feedback on performance.

Assist in the unloading, setting up, taking down and reloading of mobile equipment.

Ensure that the quality control function has been appropriately performed and documented IAW SOP.

Ensure that donor eligibility is appropriately determined through comprehensive medical history interview, medical screening procedures (blood pressure, pulse, temperature, Hgb/Hct via finger stick).

Ensure all necessary records are legible, accurate and complete.

Perform donor registration, screening, phlebotomy, automated collections, donor care, record review, product packing, quality control and data entry procedures.

Prevent, assess and treat adverse donor reactions.

Transport mobile staff and operational supplies in designated motor vehicles, including box trucks and mobile buses.

Maintain a good working relationship with Manager including reporting issues relating to donors, donor groups, or departmental operations.

Performs other duties as assigned.

Non-Essential Tasks

Provide assistance to other departments as needed.

Education

Requires a high school diploma or general equivalency diploma.

Prefer one or more years of medical education.

Licenses and/or Certifications

Valid United States Driver’s License

Class B Commercial Driver's License (CDL) preferred.

Must complete required driver’s training, including operation of box trucks and mobile buses.

Certification as a Medical Assistant and/or Donor Phlebotomy Technician preferred

Experience

Requires one year as a Donor Care Specialist.

Knowledge

Must display a working knowledge of medical terminology.

Must acquire knowledge of effective leadership techniques.

Must maintain knowledge of and perform according to Standard Operating Procedures (SOPs) and policies.

Must maintain knowledge of cGMP (current Good Manufacturing Practices) and regulatory requirements concerning donor suitability criteria, test reporting, donor deferral, and donor reentry protocol.

Must acquire a working knowledge of donor processing criteria.

Must be or become familiar with the community and area serviced.

Skills

Must be capable of operating motor vehicles in all types of weather conditions.

Must demonstrate competency in performing donor registration, screening, compliance checks, phlebotomy, automated collections, donor safety, managing donor reactions, providing donor care, product packing, quality control and data entry.

Must be capable of determining daily blood drive production capacity and having production flow-based conversations.

Must have strong computer skills.

Must have strong customer service skills.

Must have excellent interpersonal and public speaking skills to effectively communicate with donors, staff and blood drive coordinators.

Must be able to print and write legibly.

Abilities

Must be a team player.

Must be able to keep information confidential.

Must be neat in appearance and well groomed.

Must be professional, organized, detail oriented, communicative, and have the ability to greet the public in a friendly and courteous manner.

Must develop the ability to provide tactful work direction and accurate feedback on performance to assigned staff members.

We invest in our people by offering competitive compensation, excellent benefits, and the opportunity to work with the first blood center in America to receive the ISO 9002 accreditation!

All Full Time Positions Qualify for an Affordable and Competitive Benefits Package to include:

• Competitive salary

• 100% Employer Paid Life Insurance

• 401(k) with Employer Contribution

• 100% Employer Paid Long-term Disability Plan

• Paid Time Off (PTO)

• 100% Employer Paid AD&D

• Extended Illness Benefits (EIB)

• 100% Employer Paid Employee Assistance Program

• Shift Differentials

• Group Health Medical Plan with prescription coverage

• Paid Holidays

• Variety of Voluntary Supplemental Insurances

• Incentive Compensation Plan

• Voluntary Dental Coverage

• Educational Assistance Program

• Voluntary Vision

South Texas Blood & Tissue Center (STBTC), a subsidiary of BioBridge Global, is proud to be an Equal Opportunity Employer committed to providing employment opportunities to minorities, females, veterans, and disabled individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, genetic data, sexual orientation, gender identity, or any other legally protected characteristics. For more information about your EEO rights as an applicant under the law, please clickhere (http://www1.eeoc.gov/employers/upload/eeoc\_self\_print\_poster.pdf) . STBTC maintains a Tobacco & Drug-Free Workplace.