• Desktop Support Technician

    Adecco US, Inc. (Normal, IL)


    We are hiring a Desktop Support Technician in Normal IL. These are the details:

    Job Details

    + Location: Normal IL

    + Pay: $29.00 (48.00)

    + Shift/Hours: **5 AM-5PM Window to work the 8 hours M-F**

    Qualifications

    + 3+ years in a fast-paced Desktop Support role, where you handled changing priorities, escalations, and a high volume of tickets (50-75 per week)

    + Preferred skills - Deploying, updating, optimizing, and troubleshooting Windows-based and Mac-based workstations in a corporate environment leveraging ConfigMgr, Microsoft Intune, Jamf (Casper), and other system management tools,

    + Experience with Wired/Wireless networks, VPN, Collaboration tools (Chat and Video Conferencing), A/V devices, and conference room systems

    + Familiarity with the standard helpdesk ticketing tools (ServiceNow, Jira)

    + Support Experience with Office365, all major browsers, 3rd party popular applications, encryption software, anti-virus solutions, Virtual Desktop Infrastructure (VDIs), Active Directory, file and printing services, and shared drives.

    Responsibilities

    + Use ITSM ticketing system (Service Now) to document all work performed

    + Perform advanced troubleshooting - technology and applications troubleshooting/repair/resolution for all endpoints (laptops, desktops, kiosk machines, and mobiles/tablets)

    + Experience with: Deploying, updating, optimizing, and troubleshooting Windows-based and Mac-based workstations in a corporate environment leveraging AutoPilot, Microsoft Intune, Jamf (Casper), and other system management tools

    + Hardware and software provisioning (check-in and check-out)

    + Coordinate with the other IT groups to achieve the committed SLAs and deliver world-class customer service

     

    This role is being recruited by one of our National Recruitment Teams and not your local Branch.

     

    If this sounds like a position you would be interested in, please apply with your up-to-date resume today!

     

    **Pay Details:** $29.00 per hour

     

    Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

     

    Equal Opportunity Employer/Veterans/Disabled

     

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

    The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

    + The California Fair Chance Act

    + Los Angeles City Fair Chance Ordinance

    + Los Angeles County Fair Chance Ordinance for Employers

    + San Francisco Fair Chance Ordinance