"Alerted.org

Job Title: Purchasing Coordinator

Job Description

The Purchasing Coordinator plays a pivotal role in assisting customers by addressing inquiries, resolving issues, and providing comprehensive support. As the company's ambassador, you will be the initial point of contact for customers, ensuring a positive experience throughout the entire order-to-cash process. You will manage end-to-end customer order processing from purchase order receipt to product shipment while maintaining a balance between company policy and customer benefit in decision-making.

Responsibilities

+ Handle inbound phone calls, chats, and customer support email requests.

+ Resolve internal and external customer issues promptly and professionally.

+ Provide answers to general technical product questions.

+ Support the sales team with pricing and general product assistance.

+ Coordinate product returns and repairs.

+ Expedite shipments when necessary.

+ Backup the International customer care team.

+ Develop and recommend changes to increase the accuracy, efficiency, and responsiveness of the customer service team.

+ Perform all other duties as assigned.

Essential Skills

+ Proficiency in order entry and customer service.

+ Experience in data entry and proficiency in Microsoft Office, including Outlook and Excel.

+ Knowledge of ERP systems and SAP.

+ Strong administrative support and process documentation skills.

+ Ability to support sales and manage vendor relationships.

+ Customer service-oriented approach.

Additional Skills & Qualifications

+ Must have manufacturing/logistics experience.

+ ERP knowledge is a plus.

+ 1+ year of customer support and email correspondence experience is required.

Work Environment

This is an onsite position in a manufacturing environment.

Pay and Benefits

The pay range for this position is $18.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Ocala,FL.

Application Deadline

This position is anticipated to close on May 23, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.