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Job Title: Shipping and Receiving Clerk (Pasco, WA)

Job Description

As a Logistics Admin, you will be responsible for responding to inquiries, processing orders, and handling complaints in a prompt and professional manner. You will maintain strong customer relationships through effective communication and issue resolution, regularly updating customers on shipments, inventory, and order status. Your role also involves ensuring accurate inventory records and reporting any damage or shortages, processing invoices and warehouse receipts within 24 hours of shipment arrival, and acting as a liaison between the warehouse and customers for account administration. Additionally, you will maintain detailed account processing procedures and organized paperwork, prepare reports on customer service activities, log and report damaged goods and customer feedback, and coordinate with departments to uphold service standards.

Responsibilities

+ Respond to inquiries, process orders, and handle complaints promptly and professionally.

+ Maintain strong customer relationships through communication and issue resolution.

+ Regularly update customers on shipments, inventory, and order status.

+ Ensure accurate inventory records and report any damage or shortages.

+ Process invoices and warehouse receipts within 24 hours of shipment arrival.

+ Act as a liaison between the warehouse and customers for account administration.

+ Maintain detailed account processing procedures and organized paperwork.

+ Prepare reports on customer service activities as needed.

+ Log and report damaged goods and customer feedback.

+ Coordinate with departments to uphold service standards.

+ Answer phone calls and operate office machines and computers.

Essential Skills

+ Administrative support

+ Data entry

+ Customer service

+ Administrative assistance

+ Shipping & receiving

+ Invoicing

+ Microsoft Excel

+ Logistics support

Additional Skills & Qualifications

+ Associates Degree or 4 Years Experience

+ 1 Year Customer Service Exposure

+ Understanding of Microsoft Office

+ Written and Verbal Communication Skills

Work Environment

The position is onsite in Pasco and operates Monday through Friday, from 8am to 5pm. The work environment offers opportunities for growth, skill development, and career advancement within a large multi-branch company. Benefits include competitive wages, medical and dental health insurance, a retirement plan with employer matching, life insurance, paid holidays, paid vacations, and paid training.

Pay and Benefits

The pay range for this position is $18.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Pasco,WA.

Application Deadline

This position is anticipated to close on May 25, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.