• Senior Field Service Engineer

    GoTo (Boston, MA)


    Job Description

    **Where you’ll work** : Boston, MA; may work at various unanticipated locations throughout the U.S. based on company and/or client need; telecommuting permitted.

    Job Duties:

    As a Senior Field Service Engineer, the position requires:

    + Analyze, test, troubleshoot, and evaluate existing network systems and equipment, perform maintenance and repair, and provide onsite installation customer support.

    + Provide highly visible customer support through on-site installation of GoTo products into client cloud environments, including configuring firewalls, switches, and routers and ensuring customer network

    + Train users/customers in the operation and maintenance of the system.

    + Serve as a company liaison with customer on administrative and technical matters.

    + Document and create logical topologies for any networks that need work.

    + May work at various unanticipated locations throughout the U.S. based on company and/or client need. Telecommuting permitted.

    What We’re Looking For:

    As a Senior Field Service Engineer, the minimum requirements are:

    + Bachelor's degree (or foreign equivalent) in Computer Science, Systems Engineering, Network Administration, or a related field, and one (1) year of experience in a network support-related occupation.

    + Alternatively, in lieu of a bachelor's degree and one (1) year of experience, employer will accept three (3) years of experience in a network support-related occupation.

    + Position requires experience in the following:

    + Routing and Switching, including the creation and management of VLANs and troubleshooting protocols (LLDP, CDP, and 802.IQ);

    + LDAP, Azure AD, and SSO integrations;

    + Communications/Voice Over IP/Video over IP, SIP, and firewalls/network security API;

    + Configuring LAN and WAN ports; and

    + Creation of site to site VPN Tunnels and failover connections.

    **Wage:** $95,336.80 - $114,500.00 per year

    **Benefits:** Comprehensive health insurance (medical, dental, vision), 401(k) plan with company match, paid time off, employee discount programs, Short Term and Long Term Disability, Basic Life Insurance, and fertility benefits.

     

    At GoTo, we’re passionate about growing a diverse and inclusive work ecosystem because unique takes make us a stronger company, and Stronger Together. We’re committed to creating an inclusive space for everyone, no matter what. That’s how we’ll **Be Real, Think Big, Move Fast, and Keep Growing** along the way. Learn more (https://www.goto.com/company/corporate-responsibility)

     

    _The above shows our ranges from minimum to maximum. Your compensation will be determined based on your location, experience, and the pay of employees in similar positions. You will also be eligible for a variable pay component and benefits._

     

    GoTo, the leader in cloud communications and IT, is dedicated to powering a world of work without limits. Featuring flagship products GoTo Connect, LogMeIn Resolve, and LogMeIn Rescue, the GoTo portfolio offers secure, reliable, AI-enabled solutions that are simple to adopt for small and midsize businesses, and scalable to enterprises worldwide. GoTo continuously improves human experiences for AI-enabled workforces across hundreds of thousands of customers. The company is headquartered in Boston, Massachusetts, with approximately $1 billion in annual revenue and 2,800 employees throughout North America, South America, Europe, Asia, and Australia.

     

    GoTo, Inc. is committed to providing equal opportunity in employment to all employees and applicants for employment. No employee or applicant shall be discriminated against in the terms and conditions of employment on the basis of race, color, religious creed, gender, sex, pregnancy, religion, marital or domestic partner status, age, national origin, ancestry, physical or mental disability (including AIDS/HIV), medical condition, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, application for or denial of family and medical care leave and/or pregnancy disability leave, or any other basis protected by federal, state or local law or ordinance or regulation. GoTo, Inc. also prohibits discrimination based on the perception that anyone has one of these characteristics or is associated with a person who has or who is perceived as having any of those characteristics.