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Description - **At least 2 years of administrative healthcare experience is REQUIRED**

+ Welcome callers to ARC Fertility by listening to their needs, providing them with options, answering their questions, and helping them navigate the financial process.

+ Assist new patients by communicating ARC Fertility treatment service package options, financial options, and available pricing

+ Work in the Salesforce platform to pull up specific clinics, share their treatment packages with patients, provide employer member benefits, and guide the patient through their options

+ Follow a strict follow-up schedule for each patient to support patient engagement

+ Review and process incoming ARC program applications

+ Prepare patient contracts and packages

+ Liaise between the patient and fertility clinics to facilitate the time-sensitive patient journey

+ Address patient inquiries urgently to expedite their time to treatment and to enhance customer satisfaction

+ Run loan applications, provide treatment costs, billing, and collection information

+ Communicate with the patient’s clinical team regarding patient requirements and recommended treatment options

+ Utilize ARC’s contact management system (CRM) to record details of patient calls, clinic interactions, transactions, and sales information

Skills

+ healthcare industry, medical insurance, service-oriented, medical billing, epic, medical scheduling, Customer service, Health care, Customer interaction, communication and leadership skills, communication and writing skills, communication and people skills, Administrative support, Call center, Data entry, Clerical, Microsoft office, Patient information, Navigation, Customer service skills, Inbound call, Typing, Supervisory skills, Client services

Additional Skills & Qualifications

• Bachelor’s Degree preferred, or equivalent related work experience

• Minimum of five years’ experience with three years of patient interaction experience and/or minimum

of three years of call center customer service experience

Pay and Benefits

The pay range for this position is $32.00 - $32.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in San Jose,CA.

Application Deadline

This position is anticipated to close on May 30, 2025.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.