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Police Communications Operator
- Commonwealth of Pennsylvania (PA)
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Police Communications Operator
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Police Communications Operator
Salary
$47,883.00 - $72,189.00 Annually
Location
Dauphin County, PA
Job Type
Non-Civil Service Permanent Full-time
Job Number
N-2025-19607
Department
Pennsylvania State Police
Division
SP Stf Srvs Unt Harrisburg
Opening Date
05/16/2025
Closing Date
5/25/2025 11:59 PM Eastern
Job Code
73020
Position Number
00008433
Union
AFSCME
Bargaining Unit
A1
Pay Group
ST05
Bureau / Division Code
00202111
Bureau / Division
Troop H, Harrisburg
Worksite Address
8000 Bretz Drive
City
Harrisburg, Pennsylvania
Zip Code
17112
Contact Name
PSP Human Resource Civilian Placement
Contact Email
+ Description
+ Benefits
+ Questions
THE POSITION
NOTE: THIS IS A REPOSTING OF N-2025-19607 WHICH WAS PREVIOUSLY OPEN FROM FEBRUARY 27, 2025 TO MARCH 8, 2025. PREVIOUS APPLICANTS DO NOT NEED TO REAPPLY.
Do you thrive in a fast-paced environment where communication is essential, and priorities shift as needed? The Pennsylvania State Police (PSP) is seeking a reliable Police Communications Operator to join our dynamic team. In this vital role, you will receive, transmit, manage, and coordinate public safety information to support PSP law enforcement operations. This is an outstanding opportunity to enhance your current skills, develop new expertise, and contribute to upholding the PSP's core values. Apply today and make a meaningful impact!
DESCRIPTION OF WORK
In this position, you will be entrusted with several critical responsibilities. You will field calls from the public and county 911 operators concerning both emergency and non-emergency police issues. You will need to question callers to gather essential details, determine the necessary response requirements, and assign appropriate priorities to incidents. Additionally, you will dispatch and relay incident information to responding troopers. This role will also require you to contact municipal police, fire departments, ambulance services, towing companies, and PennDOT to provide incident details and request assistance as needed. You will utilize various systems, including the Commonwealth Law Enforcement Assistance Network (CLEAN), Pennsylvania Justice Network (JNET), and the Protection from Abuse Database (PFAD), to access, research, and maintain records. Establishing and maintaining incident information in electronic record management systems will be part of your duties. Finally, you will communicate with troopers and other Police Communications Operators about active incidents or any concerns that arise.
Interested in learning more? Additional details regarding this position can be found in the position description (https://careers.employment.pa.gov/pd/PD\_NEOGOV.asp?p=00008433) .
Work Schedule and Additional Information:
+ Full-time employment, 40-hour work week
+ Work hours involve rotating shifts, which include weekends and holidays.
+ Telework: This position does not offer telework.
+ Salary: In some cases, the starting salary may be non-negotiable.
+ You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
+ Two years of experience using two-way radio, multi-line telephone, or computer aided dispatch systems;or
+ Two years of experience using computer systems for entering, updating, and retrieving information;or
+ Completion of 60 college credits;or
+ An equivalent combination of experience and training.
Special Requirements:
+ This position requires a clear, firm voice and no major speech, hearing, or visual impairments that would interfere with understanding verbal communication, being understood, or using electronic communications equipment and visual display equipment.
+ This position requires an active Public Safety Telecommunicator certification issued by the Association of Public Safety Communications Officials within the probationary period and maintain the same for the duration of employment in this job.
+ This position requires an active Commonwealth Law Enforcement Assistance Network (CLEAN) and Pennsylvania Justice Network (JNET) certifications issued by the Pennsylvania State Police within the probationary period and maintain the same for the duration of employment in this job.
Additional Requirement:
+ You must be able to perform essential job functions.
Legal Requirements:
+ This job title has been identified as performing critical duties. Prior to placement in this job title, the selected candidate regardless of their current job, must submit a Report of Medications for screening by the State Police Medical Officer.
+ You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.
How to Apply:
+ Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
+ If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
+ Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
+ Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
+ Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at [email protected] .
Telecommunications Relay Service (TRS):
+ 711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !
See the total value of your benefits package by exploring ourbenefits calculator.
Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.
*Eligibility rules apply.
01
How many years of full-time experience using two-way radio, multi-line telephone, or computer aided dispatch systems do you possess?
+ 2 years or more
+ 1 but less than 2 years
+ Less than 1 year
+ None
02
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
03
How many years of full-time experience using computer systems for entering, updating, and retrieving information do you possess?
+ 2 years or more
+ 1 but less than 2 years
+ Less than 1 year
+ None
04
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
05
How many semester credits of college coursework have you completed? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting visitingwww.naces.organd clicking the Evaluation Services Link.
For additional information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information. You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.
+ 60 credits or more
+ 30 but less than 60 credits
+ Less than 30 credits
+ None
06
How many years of paraprofessional or technical experience do you possess?
+ 2 years or more
+ 1 but less than 2 years
+ Less than 1 year
+ None
07
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
Required Question
Employer
Commonwealth of Pennsylvania
Address
613 North Street
Harrisburg, Pennsylvania, 17120
Website
http://www.employment.pa.gov
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