• Lead Specialist - Higher Ed

    Texas Tech University (Lubbock, TX)


    41124BR

    Extended Job Title:

    Lead Specialist - Higher Ed

    Position Description:

    Performs advanced, specialized work to assist in the organization and implementation of various projects and programs. Work is performed under minimal supervision within established policies with latitude for independent judgment. Works on special projects as assigned. May substitute for supervisor during his/her absence.

    Requisition ID:

    41124BR

    Travel Required:

    None

    Major/Essential Functions:

    + Assist with phone, email, and online inquiries from current and prospective students, faculty, and staff for the TTU Online programs via phone.

    + Address any problem and questions then redirect call to appropriate university offices and/or departments.

    + Use a CRM, including but not limited to: Salesforce, ServiceNow, Canvas, Focus, Raider Success Hub, CampusCE to record student interactions and track communications.

    + First Point of Contact for answering questions, resolving issues, handling escalations from part-time Support Center Representatives.

    + Assist in training new Support Center Representatives.

    + Foster a positive and collaborative team environment.

    + Stay up-to-date on TTU Online and TTU K12 policies and procedures.

    + Contribute to the development of knowledge base resources and training materials.

    + Provide feedback on areas for process improvement.

    + Specialist - Lead will supervise 5-10 part-time Student Assistants

     

    Grant Funded?:

     

    No

    Minimum Hire Rate:

    17.77

    Pay Basis:

    Hourly

    Work Location:

    Lubbock

    Preferred Qualifications:

    + Multitasking, previous use of CRM's or LMS's, Microsoft Suite, phone skills and etiquette.

    + Support Center experience.

    Department:

    TTU Online SEP

    Required Attachments:

    Cover Letter, Professional/Personal References, Resume / CV

    Job Type:

    Full Time

    Job Group:

    Office and Admn Wkrs All Other

    Shift:

    Day

    Required Qualifications:

    High school plus six years experience in related field. Additional education may substitute for experience on a year for year basis.

     

    Does this position work in a research laboratory?:

     

    No

    Navy Enlisted Classification Code:

    1802, 641X

    Army Military Occupational Specialty Code:

    42L, 42E

    Air Force Specialty Code:

    3A1X1

    Safety Information:

    Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees.

    Pay Statement:

    Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan by visiting www.depts.ttu.edu/hr/payplan.

    EEO Statement:

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.

    About the University:

    Established in 1923, Texas Tech University is a Carnegie R1 (very high research activity) Doctoral/Research-Extensive, Hispanic Serving, and state-assisted institution. Located on a beautiful 1,850-acre campus in Lubbock, a city in West Texas with a growing metropolitan-area population of over 300,000, the university enrolls over 40,000 students with 33,000 undergraduate and 7,000 graduate students. As the primary research institution in the western two-thirds of the state, Texas Tech University is home to 10 colleges, the Schools of Law and Veterinary Medicine, and the Graduate School. The flagship of the Texas Tech University System, Texas Tech is dedicated to student success by preparing learners to be ethical leaders for a diverse and globally competitive workforce. It is committed to enhancing the cultural and economic development of the state, nation, and world.

     

    About Lubbock:Referred to as the “Hub City” because it serves as the educational, cultural, economic, and health care hub of the South Plains region, Lubbock boasts a diverse population and a strong connection to community, history, and land. With a mild climate, highly rated public schools, and a low cost of living, Lubbock is a family-friendly community that is ranked as one of the best places to live in Texas. Lubbock is home to a celebrated and ever-evolving music scene, a vibrant arts community, and is within driving distance of Dallas, Austin, Santa Fe, and other major metropolitan cities. Lubbock’s Convention & Visitors Bureau provides a comprehensive overview of the Lubbock community and its resources, programs, events, and histories.