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Job Summary & Location

Western Aircraft, Inc. is a Commuter Air Carrier providing on-demand and scheduled flights within the United States and various international locations. The WestAir Charter Flight Operations & Customer Relations Specialist will schedule and assign such flights and crewmembers for its fleet of aircraft, among other duties.

This position is based in Boise, Idaho.

Duties & Responsibilities

+ Generate accurate quotes for customers and aircraft brokers for on-demand charters and scheduled operations

+ Maintain a high level of customer service by responding quickly to customer requests and needs

+ Schedule and follow flights per current FAA regulations and company policy

+ Create trip itineraries for dissemination to customers, brokers, and fixed based operators.

+ Arrange requested services for flights including ground transportation, catering, hotels, commercial travel

+ Coordinate above and below wing services

+ Review trip reports retrieving pertinent information required for invoicing and system updates

+ Arrange travel and lodging for customers, clients, employees, and prospective employees

+ Be available for on-call coverage during evening, weekend, and holiday periods

+ Other duties as assigned

Qualifications & Job Requirements

+ Experience & Competencies:

+ Prior 14 CFR 135 experience highly preferred

+ Prior flight following and dispatch coordination experience highly preferred

+ Prior experience with Jet Insight management software or equivalent preferred

+ Prior experience issuing substitution air service preferred including acting as liaison between customer and brokers or other air service providers

+ Demonstrated competency and attention to detail in task management, scheduling, and coordination

+ Experience exercising discretion and confidentiality

+ Effective communications skills

+ Possesses a proactive approach to problem-solving with strong decision-making skills

+ Strong organizational skills with an ability to think pre-emptively and prioritize work

+ Education

+ Any combination of education and experience relevant to the position

Other Prerequisites

+ Pass pre-employment drug screen and background check

+ Ability to obtain Airport issued security badge

Work Environment & Physical Requirements

+ Any combination of education and experience relevant to the position

+ Primarily indoors in a temperature-controlled environment

+ Requires sitting for extended periods of time

+ Occasional lifting and carrying to 50 pounds

+ Work is performed in an office environment with moderate noise level; frequently subject to inside environmental conditions, which provide protection from weather conditions but not necessarily from temperature changes

+ Constantly requires clear vision to read printed materials and computer screen to accomplish work

+ Constantly requires repetitive movement of the wrist, hands, and/or fingers

+ Constantly requires sufficient personal mobility and physical reflexes which permits the employee to function in a general office environment to accomplish tasks

Available Benefits

+ Medical, dental, vision

+ Short term & Long term Disability - paid 100% by Company

+ Life & Accidental Death and Dismemberment - paid 100% by Company

+ Paid vacation, holidays, sick leave, jury duty, bereavement

+ Health Savings Account or Health Reimbursement Account (employer contributions tied to participation in wellness program)

+ 401K & Roth 401k with employer match

+ Flexible Spending programs

Western Aircraft Inc. has a Drug Free Workplace Policy which includes applicants passing a pre-employment testing in accordance with 14 CFR 120. Applicants testing positive for the presence of illegal drugs will not be offered employment. DOT applicants who become employees of Western Aircraft Inc. will also be subject to random, reasonable cause, reasonable suspicion, and post-accident testing. Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

The information contained herein is not intended as an all-inclusive list of duties and responsibilities of the job, nor intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.