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SUMMARY:

Plans, schedules, coordinates, facilitates and presents training focused on providing the highest quality security personnel for the accounts supported by the Branch Office. Assists with onboarding and personnel recordkeeping for new hires and current employees.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Coordinates and conducts all instructor-led training for both internally and externally developed programs, including, but not limited to, Initial Security Officer Training (ISOT) program, re-training programs, annual In-Service Training, firearms, use of force, less-than-lethal weapons, safety, and orientation. Specialized training sessions and all other instructor-led training for security officers and security supervisors within the branch/organization;

• Participates as a subject-matter expert concerning training certifications to provide updates to new and existing training content, give guidance to new and existing officers, and inform the Director of Learning & Development of new training requirements, best practices and techniques.;

• Works with all local HR and Operations team members to communicate licensing and training requirements, including but not limited to security license status, training certification expiration, past due training, and upcoming training schedule.

• Works with local HR and Operations team to schedule new-hire training classes around business needs.

• Works with all levels in the organization to identify, analyze, and solve problems and creates opportunities for continuous improvement;

• Facilitates other individual training, group instruction, demonstrations, meetings, and workshops for internal and external customers, as directed by the General Manager, Regional Vice President, or Director of Learning and Development;

• Tests trainees to measure progress and evaluate the effectiveness of training;

• Mentors and reports on the progress of new employees under guidance during training periods to the Branch Human Resources Manager, RVP, or General Manager;

• Maintains training, licensing, and compliance records by accurately entering all training and licensing information into the Learning Management System and works with Learning & Development to correct any discrepancies.

• Supports recruiting activities within the branch and delivers drug screening, orientation, and onboarding paperwork to new employees;

• Oversees all uniform orders, assignments, exchanges, or reimbursements while maintaining uniform room cleanliness and inventory;

• Maintains confidentiality of all information and data. • Will travel as needed to provide required training to officers and officer candidates, usually up to 50% of the time;

• Other responsibilities as assigned by the General Manager, RVP, or Director of Learning & Development;

SUPERVISORY RESPONSIBILITIES:

This job has no supervisory responsibilities.

COMPETENCY:

To perform the job successfully, an individual should demonstrate the following competencies:

- Analytical - Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures;

- Problem Solving - Identifies and resolves problems promptly; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics;

- Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Manages project team activities;

- Technical Skills - Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others;

- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments;

- Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things;

- Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings;

- Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively; Able to read and interpret written information;

- Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed;

- Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results;

- Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities;

- Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others;

- Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills;

- Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness; is fully committed to the Quality Management System (QMS);

- Cost Consciousness - Works within approved budget; Develops and implements cost-saving measures; Contributes to profits and revenue; Conserves organizational resources.

- Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce;

- Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values;

- Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Supports affirmative action and respects diversity;

- Strategic Thinking - Understands the organization's strengths & weaknesses.

- Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in the decision-making process; Makes timely decisions.

- Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles;

- Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives; Organizes or schedules other people and their tasks;

- Professionalism - Tactfully approaches others; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments;

- Quality - Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality;

- Quantity - Meets productivity standards; Strives to increase productivity; Works quickly;

- Safety and Security - Observes safety and security procedures;

- Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events;

- Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time;

- Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan;

- Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed;

- Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Minimum high school diploma or equivalent required. Some college education or business classes are desirable.

• Minimum 1 – 2 years of professional-level experience required. Prior experience in the fire service, security industry, law enforcement, and/or military is highly desired.

• Experience in security operations or other functions of the security industry is a plus.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations using the English language. Ability to write reports, internal business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS:

Ability to calculate figures and amounts such as discounts, commissions and percentages. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY:

Ability to solve practical problems; Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to deal with problems involving several concrete variables in standardized situations.

COMPUTER SKILLS:

To perform this job successfully, the Branch Training Manager should possess intermediate to advanced skills in Microsoft Office software including Word, Excel, Outlook and PowerPoint and should have a working knowledge of Internet programs and learning management systems.

CERTIFICATES, LICENSES, REGISTRATIONS:

Current/valid state driver’s license

CPR/AED/First Aid Certification

**OTHER QUALIFICATIONS** :

State Security Instructor/Trainer License (if applicable); NRA Instructor Certification. Less-Than-Lethal Weapons (OC Spray, Baton, Handcuff, and Unarmed Self Defense) Instructor Certification Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments, and effectively manage deadlines. Must be highly organized and able to keep on track with required information available at all times. Ability to deliver specific training programs by local, state and federal laws and regulations, and Walden Security standards; CPR/First Aid/AED; Firearms; Defensive Tactics; Mobility Devices (e.g. vehicles, bicycle, golf cart, Segway); Fire Safety Services (emergency plans; occupants, floor wardens and staff presentations; and evacuation drills); provide other value-added services such as workplace violence/active shooter training. Professional, articulate,e and able to use good independent judgment and discretion. Must have proven ability to maintain correspondence, discussions, and materials in strictest confidence. Outstanding verbal and written communication skills required with the ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player. Must customarily and regularly exercise discretion and independent judgment in the normal course of day-to-day activities to schedule appointments to carry out responsibilities. Strong interpersonal skills to foster positive working relationships with other employees, management, and others outside of the company; Ability to deal with internal and external customers and to ensure compliance with fair employment practices and perform multiple tasks simultaneously in a timely, courteous, and professional manner. Ability to work a flexible schedule and to work evenings, weekends, and holidays as requested or required. Ability to pass a drug screen, credit check, and criminal background check.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, sit, and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, the ability to adjust focus, and the ability to see and distinguish basic colors.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

OTHER TASKS:

This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

\#WaldenWay

We offer every employee — from executive managers to administrative support to security professionals — unique and generous benefits, as well as opportunities for career growth.

So if you’re ready to embark on a meaningful career with one of the nation’s most dynamic and fastest growing security companies, apply with Walden Security today.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veterans status, or disability. EOE / AAP Employer / Minorities / Females / Vet / Disabled. VEVRAA Federal Contractor.