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Description

Supervisory Responsibilities Goals:

Exhibit exceptional proficiency in both written and verbal communication

Implement meticulously planned opening and closing procedures for Ecom operations, in strict adherence to company policies, in close collaboration with the Assistant Manager.

Take charge of managing the workflow for all employees, skillfully delegating tasks to optimize productivity and efficiency. Provide adept supervision and leadership to a dedicated team of 15-25 employees on a daily basis, ensuring cohesiveness and peak performance; providing feedback and coaching when necessary.

Conduct comprehensive training sessions for temporary personnel, equipping them with in-depth product knowledge and proficient operational processes.

Maintain a laser focus on achieving daily goals, meeting deadlines, and upholding performance standards to the highest degree.

Establish and maintain effective lines of communication with team members, ensuring timely updates and transparent collaboration on a daily basis.

Foster a culture of cross-functional collaboration with the Ecom Operations team, leveraging collective expertise to drive operational excellence and innovation.

Performs opening and/or closing duties in the IC Warehouse as scheduled

Fulfillment & Dispatch Goals (60%)

Manage and perform all order fulfillment duties when required: Icat fulfillment, picking, prepping, packing, assembly, client care operations, online refill fulfillment, BOPIS, new initiatves when launched

Exemplify adept time management skills to proficiently handle a substantial workload, aligning with stringent order processing targets and surpassing expectations.

Implements and monitors productivity metrics by communicating job expectations and holding each team member accountable to accomplish fulfillment goals and minimize percentage errors.

Execute the processing of orders received via the ecommerce platform with precision and efficiency

Display mastery in resolving any discrepancies or errors encountered during the fulfillment process, ensuring seamless customer experiences.

Uphold the commitment to dispatching all orders promptly within a strict 2-business-day timeframe upon receipt. Maintain less than 2% error rate for all North America order fulfillment.

Coordinate the expeditious pickup of packages with esteemed shipping carriers

Cultivate and nurture robust relationships with delivery service representatives, effectively communicating opportunities and successes to optimize service provision.

Collaborate closely with the Concierge team to address bespoke requests, manage specialized orders, and meticulously maintain a comprehensive returns log, ensuring unparalleled customer satisfaction.

Inventory Management/Safety Goals (25%):

Engage in seamless collaboration with all estore hubs and Ecommerce Operations, swiftly addressing urgent inventory requirements and orchestrating efficient transfers as needed.

Methodically draft and submit purchase orders

Undertake the critical task of receiving goods, meticulously verifying quantities against meticulous records to ensure accuracy.

Execute monthly cycle counts

Take ownership of maintaining a meticulously organized and safe work environment

OMNI Collaboration (15%)

Facilitate the seamless processing of BOPIS (Buy Online, Pick-up In Store) orders utilizing our sophisticated Online Fulfillment system.

Engage in cross-functional collaboration with the Free-Standing Store team to streamline the processing of Online Refills through our advanced Online Fulfillment system, ensuring efficiency and accuracy at every step.

Qualifications

Excellent organizational skills

Proficient in time management and prioritization of assignments.

Capable of working independently in a high-paced environment.

Proficiency with Mac Applications and Microsoft Suite

Ability to work days, nights, weekends, and holidays based on the needs of the business

Ability to lift at least 30 lbs

Support a climate of safety awareness, ensure safety standards are maintained consistently, and actively help prevent work-related incidents and illnesses

Equal Opportunity Employer

It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices. Should you wish to apply for this position or any other position with the Company and you believe you require assistance to complete an application or participate in an interview, please contact [email protected].