• Front Desk Agent - Witham Family Hotels

    Witham Family Hotels (Ellsworth, ME)


    Join Our Team as a Front Desk Agent with Witham Family Hotels! Do you thrive in a fast-paced, guest-focused environment? We're looking for a friendly, dependable, and detail-oriented Front Desk Agent to join our team at one of our Witham Family Hotels properties along the beautiful coast of Maine. This full-time seasonal position runs from spring through fall and is ideal for someone who enjoys welcoming guests, solving problems, and providing outstanding customer service.

     

    As the first point of contact for our guests, you'll play a key role in making their stay comfortable and memorable. From check-in to check-out and everything in between, your friendly attitude and attention to detail will help create a seamless guest experience.

     

    At Witham Family Hotels, we believe in taking care of our team so they can take care of our guests. Recognized as one of the Best Places to Work in Maine since 2022, we pride ourselves on fostering a workplace culture centered on kindness, respect, inclusion, empowerment, excellence, integrity, and family.

     

    We are an equal opportunity employer and believe our strength lies in our differences.

    Position Details:

    + Schedule: Full-time, seasonal (spring through fall)

    + Hours: 40 hours/week with morning, evening, weekend, and holiday shifts required

    + Location: Any Witham Family Hotels property (placement based on business need)

    + Pay: Starting at $18.22/hour

    Why You'll Love Working Here:

    + Be part of a welcoming, supportive team

    + Build valuable hospitality and customer service experience

    + Work for a respected Maine-based company with deep local roots

    + Enjoy the satisfaction of making a difference in every guest's stay

    Amazing Benefits and Perks Include:

    + Paid Personal Leave (PPL): Earn 1 hour for every 40 hours worked

    + Teladoc Virtual Care: 24/7 medical support for $30/month (free for dependents)

    + Dental and Vision Insurance: 80% employer-paid—our dental plan is excellent

    + End of Season Bonus

    + Heating Savings Program with Irving and Dead River

    + Core Values Program: Earn points for branded swag

    + Referral Bonus: Up to $1,000 per new full-time employee referred

    + Employee Discounts: On hotel stays, dining, and spa services

    + Employee Assistance Program (EAP): Free, confidential support

    + Employee Relief Fund for unexpected life events

    + Annual Flu Shot Clinic

    + Witham Family Hotels Gala: Celebrate your hard work with the team

    + Community Giving: Over $1 million donated through the Witham Charitable Fund

    Key Responsibilities:

    + Greet guests with warmth and professionalism

    + Handle check-ins, check-outs, and room assignments efficiently

    + Answer phones and respond to guest inquiries

    + Process payments and maintain accurate records

    + Provide local recommendations and hotel information

    + Resolve guest issues promptly and positively

    + Coordinate with housekeeping, maintenance, and management teams

    + Monitor public areas for cleanliness and guest satisfaction

    + Follow hotel policies and safety standards

    Skills & Requirements:

    + Excellent customer service and communication skills

    + Friendly, outgoing personality with a problem-solving mindset

    + Ability to multitask in a fast-paced environment

    + Basic computer skills and willingness to learn hotel systems

    + Dependable and punctual with great attention to detail

    + Flexible availability, including weekends and holidays

    + Hospitality or customer service experience a plus, but not required

    Performance Measurement:

    + 90-day performance review, guest feedback, and teamwork contributions.

     

    Ready to bring your hospitality skills to a friendly, fast-paced team? Apply now to join Witham Family Hotels and help us create exceptional guest experiences across the coast of Maine!