• Group Rooms Coordinator

    AT&T Hotel & Conference Center (Austin, TX)


    Come join our Reservations team as our full-time Group Rooms Coordinator!

     

    We are AT&T Hotel and Conference Center located in the heart of UT Campus. Hook 'em!

     

    *Scroll down to bottom of Job Description to acquire link to apply directly with COMPASS GROUP.

    Principle Responsibilities & Position Purpose:

    Answers incoming reservation calls, providing prompt and courteous service. Books all group and transient room reservations following the proper procedures through Opera.  Promotes hotel services, amenities and upsells products to the guests.  Processes and handles group rooming lists, reservations, and employee reservations requests by inputting data into the reservations system.

    ESSENTIAL FUNCTIONS

    Monitor the Group Segment:

    + Ensure that all groups are entered into Passkey with 72 business hours of turnover from Sales.

    + Review groups for proper information and enter shoulder nights whenever possible.

    + Prepare weekly pick up report and attend weekly scrub meeting

    + Review all pick up notes to insure we have the proper amount of rooms blocked within the group, and to cover shoulders whenever possible.

    + Check for duplicate reservations by calling same name bookings

    + Send rooming lists/pick up reports to CS as requested.

    + Set up billing for groups using weekly resumes.

    + Attend Pre Con meetings when requested by CS

     

    Assist with the efficient operation of the reservations department in selling of guest rooms to accommodate guest needs and maximize revenue

     

    + Greets customers immediately with a friendly and sincere welcome that can be felt through the phone. Uses a positive and clear speaking voice, listens to and understands requests, responds with appropriate action and provide accurate information, such on outlet hours, events, etc.  C ompletes and creates reservations for hotel guests, sending folios, quoting rates, providing alternatives to our property if unable to accommodate the guests. Completes the reservation process by inputting all guest information into a computer system, confirming pertinent information including arrival dates, number of nights and room rate.  Makes appropriate selection of rate type depending on guest needs and the current sell strategy. Delivers a confirmation number for all reservations made.

    + Receives special requests from guests, and responds appropriately or forwards requests to appropriate team members for decisions and actions, including any email inquiries.

    + Review no shows/cancellations and process according to policy.

    + Transfer all incoming calls to the proper area

    + Assist with monthly reconciliations

    + Modify 3rd party reservations

     

    Regular attendance in conformance with the standards, which may be established by FLIK from time to time, is essential to the successful performance of this position.

     

    Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

    OTHER DUTIES

    Assimilate into The FLIK Platinum Service culture through understanding, supporting and participating in all elements of FLIK Platinum Service. Demonstrate working knowledge of the service standards.

     

    Regular attendance in conformance with the standards which may be established by Flik from time to time, is essential to the successful performance of this position.

    SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

    The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

     

    + Excellent oral and written communication skills

    + Excellent organization skills

    + Ability to work well under pressure

    + Appropriate professional appearance and demeanor

    + Ability to deliver presentations in a concise, well-organized manner

    + Knowledge of Opera PMS a plus

    + Knowledge of CVENT/Passkey a plus

    + Strong experience or adaptable training in the use of automated systems, personal computers and software programs.

    QUALIFICATION STANDARDS

    EDUCATION

    High School graduate or equivalent required.

    EXPERIENCE

    Experience with travel industry reservation systems and hotel property management systems mandatory.

    LICENSES OR CERTIFICATES

    None

     

    TO BE CONSIDERED, APPLY CIRETLY ON OUR COMPASS CAREERS (copy/paste link on your browser): https://jobs.compassgroupcareers.com/job-invite/1425011/

    The Benefits working at AT&T Hotel and Conference Center and FLIK/Compass:

    + Paid Vacation Days (after 90 days of employment)

    + Annual Merit Increases based on performance

    + 11 Paid Holidays (after 90 days of employment)

    + Ride the Bus for Free with UT Proximity Card!

    + Free Daily Shift Meals- yum!

    + Lockers & Locker Rooms with Showers

    + Discounted Monthly UT Garage Parking on-site

    + Discount Gift Shop offerings

    + Referral Bonus $

     

    We are owned by UT Austin and managed by Compass Group North America, a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. EOE & AA Employer M/F/D/V.

     

    AT&T Hotel and Conference Center participates in E-Verify. Applicants must have valid and legal work authorization in the United States.

     

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