"Alerted.org

Vice President of Quality Assurance

Newark, NY (Onsite) Full-Time

Job Details

Job Title:Vice President of Quality Assurance

Employment Type:Full-Time, Exempt

Schedule:Monday – Friday | On-call rotation required

Department:Quality Assurance

Reports To:Executive Vice President of Quality Assurance

Supervises:Quality Assurance Specialists

Job Summary:

FLACRA is seeking a strategic and mission-drivenVice President of Quality Assuranceto lead agency-wide quality improvement initiatives across our behavioral health programs. This senior leadership role is responsible for ensuring regulatory compliance, driving performance excellence, managing audit processes, and supporting a culture of safety, transparency, and continuous improvement. The VP of Quality Assurance will oversee a team of QA Specialists and work closely with program leadership to promote best practices, data-driven decision-making, and exceptional client outcomes.

Required Qualifications:

+ Bachelor’s Degree in Health or Human Services field

+ Minimum5 yearsof experience in behavioral health

+ Minimum3 yearsof supervisory or management experience

+ Valid NYS Driver’s License

Preferred Qualifications:

+ Master’s Degree in a related field

+ Experience in Quality Assurance, Corporate Compliance, and Public Relations

+ Familiarity with OASAS, OMH, DOH, and NYS Justice Center regulatory requirements

Job Requirements:

Key Responsibilities:

Quality Assurance Leadership:

+ Develop, implement, and manage the agency’sQuality Assurance Work Plan, including audits, incident reviews, satisfaction surveys, and performance metrics

+ Ensure full compliance with regulatory bodies including OASAS, OMH, DOH, and HIPAA

+ Lead agency-wide monitoring activities such asutilization reviews, chart audits, training evaluations, and client outcomes

+ Provide leadership and mentorship to QA staff, support professional development and growth plans

+ Train new hires on corporate compliance and agency standards; lead compliance presentations during New Hire Orientation

Compliance & Risk Management:

+ Serve as agency liaison for theNYS Justice Centerand other regulatory entities

+ Oversee theincident reporting and investigation processfor Quality Assurance, Corporate Compliance, and HIPAA-related matters

+ Monitor areas of risk and ensure proactive audits and follow-up are conducted across all programs

+ Advise program leaders on quality improvement strategies and regulatory preparedness

Data & Performance Reporting:

+ Collect, analyze, and present agency data on service delivery, compliance trends, and outcome measures

+ Prepare reports for Quality Assurance & Improvement Committees and executive leadership

+ Oversee the use and implementation of theLearning Management System (LMS)to ensure staff training compliance

Safety Oversight:

+ Act as the agency’sSafety Officer, evaluating health and safety across all facilities

+ Lead the development, updates, and staff education related to theEmergency/Crisis Response Plan

+ Provide consultation on high-risk clinical and behavioral situations

Skills & Competencies:

+ Excellent written, verbal, and presentation skills

+ Proven leadership in team supervision, training, and performance evaluation

+ Strong knowledge of the behavioral health system, with a focus on regulatory compliance

+ Ability to collaborate effectively across diverse teams and community providers

+ Proficient in Microsoft Word, Excel, and electronic record systems (e.g., EHR, LMS)

+ High level of professionalism, integrity, and discretion

Get job alerts by email.Sign up now!Join Our Talent Network!

Job Snapshot

Employee Type Full-Time

Location Newark, NY (Onsite)

Job Type Nonprofit - Social Services, Health Care, Management

Experience 4 years

Date Posted 05/15/2025