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UPMC Family Hospice is hiring a Hospice Volunteer Coordinator to join their team supporting Erie County. This is a daylight, Monday-Friday position.

The hospice volunteer coordinator manages the volunteer component of the hospice program. She/he is accountable for directing and evaluating volunteers in all service areas: home care, bereavement, spiritual, clerical and fundraising. In conjunction with other members of the hospice team, She/he plays a definitive role in community relations through recruiting, orienting and training of all volunteers.

Responsibilities:

+ Assigns volunteers to hospice patients in a timely manner based on identified needs of the patients and volunteer's capabilities

+ Ensures the compatibility of the volunteer and patient / caregiver

+ Possesses the ability to obtain and interpret information for assigned volunteers considering age specific needs

+ Assures that the volunteer has the needed information in order to meet the needs of the patient / caregiver

+ Notifies the assigned volunteer when there are changes in the patient's condition, level of care and upon patient's death

+ Ensures that the volunteer is meeting the identified needs of the patient / caregivers

+ Assists with oversight of the volunteer portion of the bereavement program

+ Attend compliance training and adhere to the organization standards of conduct, policies and procedures

+ Plays an active role in the interdisciplinary team by ensuring that all team members are informed of the volunteer services provided to the patients / families and the ability of the volunteer to meet the needs of the patient /caregiver.

+ Consults and coordinates services with other disciplines

+ Performs duties and job responsibilities in a fashion which coincides with the service management philosophy of the organization towards patients, visitors, staff, peers, physicians and other departments within the organization

+ Identifies, develops and participates in process improvement opportunities within the hospice agency that will enhance the quality of the services provided

+ Focuses on customer service and continually strives to perform the duties of the job in a manner that will result in optimal patient satisfaction

+ Utilizes innovative approaches to recruiting and retaining volunteers.

+ Provides orientation and continued education to all volunteers that is consistent with industry standards

+ Provides direction and oversight for the bereavement program as applicable

+ Supports and guides volunteer services as needed to meet patient's and caregiver's needs

+ Maintains record of use of volunteers for patient care and administrative services, including the type of services performed and volunteers time to ensure that 5% of the patient care time is being provided by volunteers.

+ Estimates the cost savings to the hospice.

+ Identifies, investigates and recommends solutions to organization issues

+ Proven ability to facilitate change

+ Associate's degree or one year hospice experience

+ Hospice or palliative care experience preferred **Licensure, Certifications, and Clearances:**

+ Current licensure as applicable

+ Requires current PA driver's license and a motor vehicle in working condition.

+ Automotive Insurance

+ Act 33

+ Act 34

+ OAPSA

UPMC is an Equal Opportunity Employer/Disability/Veteran