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Join Our Team at UPMC Venango Internal Medicine!

Are you passionate about delivering exceptional patient care and looking to start a rewarding career in healthcare? UPMC Venango Internal Medicine is currently seeking a Full-Time Patient Services Representative (PSR) to join our dedicated team!

This role offers a Monday through Friday schedule from 8:30 AM to 5:00 PM, with no weekends or holidays required—allowing for the perfect balance between work and life. While travel is not required, there may be occasional opportunities to support other locations, providing a chance to broaden your experience.

We’re searching for a motivated and positive individual who thrives in a fast-paced environment, excels at multitasking, and is committed to ensuring patient satisfaction. You’ll be part of an engaged and supportive team that values collaboration and places patient care at the center of everything we do.

As an entry-level PSR, you’ll have the opportunity to grow within the organization—with potential advancement to PSR II and beyond. UPMC is proud to offer a comprehensive Total Rewards Benefits package, along with ongoing career development and advancement opportunities.

If you’re ready to build a meaningful career while making a difference in the lives of others, we encourage you to apply today and become a part of the UPMC experience!

Responsibilities:

+ Provide a warm greeting for all patients.

+ Guide patients through self-arrival technology or check in at the desk based on their preference.

+ Collect copayments and other applicable payments at the point of service.

+ Confirm and update patient registration information at checkout.

+ Schedule follow-up appointments within the practice at checkout.

+ Schedule or connect patients to resources for ancillary services at checkout.

+ Help patients navigate the healthcare system by providing clear and understandable instructions.

+ Provide follow-up to unresolved patient questions or needs to ensure continuity of care.

+ Apply principles of service recovery and take appropriate action to address service issues.

+ Register patients in the Biometrics program and explain its benefits.

+ Promote the MyUPMC patient portal and assist with registration when applicable.

+ Educate patients on financial responsibility and connect them to advocacy resources as needed.

+ Confirm and verify insurance benefits through online systems or telephone inquiries.

+ Obtain patient or family signatures for consent to treatment and financial responsibility following HIPAA regulations.

+ Triage and distribute phone calls appropriately to clinical or administrative staff.

+ Assist with administrative office duties, including scanning medical records and faxing.

+ Perform in accordance with system-wide competencies and behaviors.

+ Perform other duties as assigned.

Required:

+ Completion of high school graduate or equivalent.

Preferred:

+ Experience with personal computer-based applications, other various office equipment and proficient typing skills.

+ Two years of experience in a medical / billing / fiscal or customer service function.

+ Knowledge of medical terminology.

+ Prior experience with Medipac, Epic, or other health records systems.

Licensure, Certifications, and Clearances:

+ Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran