• Principal Technical Support Team Analyst

    Serco (Fort Chaffee, AR)


    Position Description

    Serco is seeking a Principal Technical Support Team Analyst to support our team at Fort Chaffee, Arkansas, as part of the Army National Guard (ARNG) Mission Command Training Support Program (MCTSP). The selected candidate will lead technical support operations to train and assist unit staff in the setup and integration of tactical systems and Mission Command Information Systems (MCIS) during training events.

    In this role, you will:

    + Supervise a team of technical personnel supporting the setup and maintenance of tactical command post shelters and power distribution systems.

    + Train military units on the configuration, operation, and integration of MCIS and tactical communications equipment.

    + Troubleshoot communications and systems integration issues, and manage routine system maintenance and security updates.

    + Provide technical support at the Mission Training Complex (MTC) and other training locations as needed.

    Qualifications

    Qualifications

    + Bachelor’s degree with 9 years of experience in military training and support; OR

    + Master’s degree with 7 years of experience in military training and support.

    + Active U.S. DoD Secret security clearance.

    + Subject matter expertise in CPCE and MCIS integration for Mission Command training.

    + Proficient in MCIS systems including:

    + CPCE

    + AFATDS

    + AMDWS

    + TAIS

    + GCCS-A

    + JADOCS

    + Command Web

    + Tactical Messaging

    + WAVE

    + JBC-P

    + Working knowledge of simulation tools including JLCCTC and DXTRS.

    + IAT Level II certification.

    + Willingness to travel up to 25%.

    + Ability to work on-site at Fort Chaffee, Arkansas.

    To be successful in this role, you will have:

    + Strong leadership and technical training capabilities.

    + Demonstrated ability to manage complex MCIS configurations and network integrations.

    + Effective problem-solving and communication skills.

    + Flexibility to support dynamic training requirements in varied operational settings.

    Additional desired experience and skills:

    + Digital Master Gunner qualification.

    + At least 3 years of experience in MCIS integration at brigade level or higher.

     

    If you are interested in making an impact with a passionate team, submit your application now for immediate consideration. It only takes a few minutes and could change your career!

     

    Company Overview

     

    Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

     

    To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .If you require an accommodation with the application process please email: [email protected] or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

     

    Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see ourApplicant Privacy Policy and Notice (https://www.serco.com/na/privacy-policy) .

     

    Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email [email protected] .

     

    Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

     

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    **ID** _69536_

    **Recruiting Location : Location** _US-AR-Fort Chaffee_

    **Category** _Information Technology_

    **Position Type** _Full-Time_

    **Security Clearance** _Secret_

    **Telework** _No - Teleworking not available for this position_