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Office Support II - Human Resources

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Office Support II - Human Resources

Salary

$20.85 - $28.34 Hourly

Location

Stillwater, MN

Job Type

Full Time

Job Number

25-00073

Department

Human Resources Dept

Opening Date

05/16/2025

Closing Date

6/1/2025 11:59 PM Central

+ Description

+ Benefits

+ Questions

JOB SPECIFICS

The Office Support II position is an in-office role based in Stillwater in the Human Resources Department. Key responsibilities include providing customer service at the front desk, handling phone inquiries, document processing and storage, detailed data entry across multiple platforms, and compiling and maintaining data for reports. This role also supports the Diversity, Equity, and Inclusion programs by managing multiple Outlook mailboxes and calendars, scheduling training and events, and record keeping. This position is ideal for a detail-oriented professional with strong organizational, communication, and customer service skills.

MINIMUM QUALIFICATIONS: High School diploma and two years of office experience, or equivalent; completion of a related business or office certificate program may be substituted for one year of experience. The finalist for a position vacancy will be required to pass a criminal history investigation at County expense prior to beginning employment with Washington County.

DESIRABLE QUALIFICATIONS:

+ Customer Service

+ Professional Office Experience

+ Experience supporting Diversity, Equity, and Inclusion Programs

+ Data Entry

SELECTION TECHNIQUE: Your training and experience will be rated based on the required application material submitted, and the top-scoring candidates will be forwarded to the hiring department for further consideration.

HOURS/DAYS: 8:00 a.m. to 4:30 p.m., Monday through Friday. Work schedules (hours and days) and location are subject to change based on department needs.

ANTICIPATED HIRING RATE: $20.85 - $24.60 per hour

E-Verify Participation: Washington County participates in the federal E-Verify program. This means that Washington County will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. If the Government cannot confirm that you are authorized to work, Washington County is required to give you written instructions and an opportunity to contact DHS and/or the SSA before taking adverse action against you, including terminating your employment. Employers may not use E-Verify to pre-screen job applicants and may not limit or influence the choice of documents you present for use on the Form I-9.

E- Verify Participation (https://web1.co.washington.mn.us/NeoGovNotices/HR/2024/E-Verify\_Participation\_Poster\_Eng\_Es.pdf) (Download PDF reader)

Right to work Poster (https://web1.co.washington.mn.us/NeoGovNotices/HR/2024/IER\_RightToWorkPoster\_Eng\_Es.pdf) (Download PDF reader)

GREAT BENEFITS PACKAGE! Washington County offers a comprehensive benefits package including low cost medical and dental insurance, employer paid life insurance, short and long term disability, paid parental leave, pre-tax flexible spending accounts, post-retirement health care savings plan, PERA Employer Public Retirement Association of Minnesota pension contributions, generous Paid time Off (PTO), and 12 paid holidays each year. Click here to learn more: Click Here (https://www.co.washington.mn.us/DocumentCenter/View/50347/Confidential-Synopsis) to learn more.

JOB SUMMARY

This position performs somewhat complex work under general supervision applying knowledge of departmental procedures, records, and regulations and serves as the primary contact in the area of assignment.

This job classification can be found in several departments and/or divisions throughout the County. Because the position varies slightly from department to department, essential functions will be provided for specific positions when vacancies are being filled.

EMPLOYMENT CRITERIA

MINIMUM QUALIFICATIONS: This position requires a High School diploma and two years of experience in the area of assignment, or equivalent. Completion of a related business or office certificate program may be substituted for one year of required experience.

CORE COMPETENCIES, JOB SPECIFIC KNOWLEDGE, SKILLS AND ABILITIES REQUIRED FOR SUCCESSFUL JOB PERFORMANCE

Core Competencies (http://www.co.washington.mn.us/DocumentCenter/View/5174) outline essential business and professional traits necessary to perform this job.

• Promotes a diverse, culturally competent, and respectful workplace

• Demonstrates skill in performing bookkeeping entries and other record keeping or tabulations with accuracy

• Demonstrates skills in keyboarding

• Demonstrates ability to follow moderately complex oral and written instructions and to learn the procedures involved in maintaining legal, accounting, or statistical records

• Demonstrates ability to perform complex administrative or research tasks as assigned in an effective manner; maintain and revise records and to control their use and presentation

• Demonstrates ability to compose correspondence requiring the application of knowledge of methods, procedures, policies and other information

• Demonstrates ability to operate general office equipment and perform complex computations accurately and rapidly

• Demonstrates ability to accurately sort and file a variety of materials in accordance with designated systems

DUTIES & RESPONSIBILITIES

Perform duties using knowledge of procedures, records, and regulations:

• Processes and delivers incoming and outgoing mail;

• Performs phone and reception desk customer service;

• Maintains office equipment and orders supplies;

• Drafts various department documents under general supervision; reviews documents for grammatical errors;

• Collects fees and processes payments and may balance cash accounts;

• Formats and submits reports under supervision;

• Records and maintains various departmental documents;

• Reviews and updates working procedures;

• Enters and maintains data into computer with accuracy; conduct file searches and retrieve documents;

• Initiate purchase orders and pays invoices; Collect and record a variety of receipts and disbursements for various funds;

• Compile, calculate and prepare reports and billings;

• Schedule meetings and assist with coordination of department events;

• May mentor and train other OS II clerical staff;

• Communicates technical issues to IT using standard procedures.

Provide customer service:

• Answers questions from the public in person or over the phone; refer callers or visitors to appropriate department if applicable.

Performs other related duties as assigned.

WORK ENVIRONMENT

Work performed is sedentary in nature, and typically performed within the Government Center or a Satellite office. Lifting requirement of 15-20 pounds on an occasional basis. Frequent wrist and finger manipulation due to high concentration of filing, compiling, calculating, or computer work. Equipment used may include, but is not limited to, computer, calculator, telephone, camera, and copier/scanner/fax machine.

Work interruptions are frequent. There is some pressure associated with dealing with individuals who may be emotionally charged and with project or activity deadlines and details. Driving or riding to work at a service center, attend meetings, participate in or lead training sessions, etc. may be required. May involve exposure to environmental conditions.

Additional physical/mental requirements that occur may not be listed above, but are inherent in performing the position's essential functions.

This job description is intended to describe the kinds of tasks and level of work difficulty being performed by people assigned to this classification. The list of responsibilities is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The County retains the discretion to add or change the contents of this job description at any time.

Washington County offers a comprehensive benefit package (https://www.washingtoncountymn.gov/DocumentCenter/View/54298/Employee-Benefits-Summary-PDF?bidId=) including paid time off, holidays, medical, dental, vision, life and long-term disability insurance.

For a more detailed overview of our AFSCME exempt (salaried ) benefit package, click here (https://web1.co.washington.mn.us/NeoGovNotices/HR/CoreCompetenciesDefined.pdf) .

For a more detailed overview of our AFSCME non-exempt (hourly) benefit package, click here (https://web1.co.washington.mn.us/NeoGovNotices/HR/CoreCompetenciesDefined.pdf) .

01

This position requires a High School diploma and two years of experience in the area of assignment, or equivalent. Completion of a related business or office certificate program may be substituted for one year of required experience. Please indicate below whether you possess these minimum qualifications:

+ Yes

+ No

02

If you indicated meeting the minimums by having an equivalent combination of education and experience, please briefly describe the combination and explain why you feel it is equivalent. (If you answered "No" to the above question, enter "NA" in the text box.)

03

How many years of paid work experience do you have in customer service?

+ Less than 1 year

+ 1-3 years

+ 3-5 years

+ 5+ years

+ None

04

If you indicated having years of experience to the above question, you must provide a brief summary of your experience and the name of the employer(s) where you gained that experience. (If you answered "None" to the above question, enter "NA" in the text box.)

05

How many years of paid work experience do you have in a professional office setting?

+ Less than 1 year

+ 1-3 years

+ 3-5 years

+ 5+ years

+ None

06

If you indicated having years of experience to the above question, you must provide a brief summary of your experience and the name of the employer(s) where you gained that experience. (If you answered "None" to the above question, enter "NA" in the text box.)

07

Do you have paid work experience supporting Diversity, Equity, and Inclusion programs?

+ Yes

+ No

08

If you answered "Yes" to the above question, you must provide a brief summary of your experience and the name of the employer(s) where you gained that experience. (If you answered "No" to the above question, enter "NA" in the text box.)

09

Do you have paid work experience in data entry?

+ Yes

+ No

10

If you answered "Yes" to the above question, you must provide a brief summary of your experience and the name of the employer(s) where you gained that experience. (If you answered "No" to the above question, enter "NA" in the text box.)

11

Have you ever worked in a position where you were responsible for handling private or confidential personnel information, in accordance with the Minnesota Government Data Practices Act?

+ Yes

+ No

12

If you answered "Yes" to the above question, you must provide a brief summary of your experience and the name of the employer(s) where you gained that experience. (If you answered "No" to the above question, enter "NA" in the text box.)

Required Question

Employer

Washington County (MN)

Address

14949 62nd Street North Stillwater, Minnesota, 55082

Phone

651-430-6078

Website

https://www.washingtoncountymn.gov

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