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Trusted Agent

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Trusted Agent

Location

East Boston, MA

Job Type

Full-Time

Job Number

FY2025-00140

Department

Aviation

Division

Aviation Security

Opening Date

05/16/2025

Closing Date

5/30/2025 5:00 PM Eastern

+ Description

+ Benefits

+ Questions

ABOUT US

The Massachusetts Port Authority is Going Above and Beyond for your career. We are a dynamic organization that connects people and businesses to the global community by air, land, and sea. Our employees are essential in moving planes, cargo, and cruise ships safely, efficiently, and sustainably. We are an economic engine, managing real estate assets where people live, work, and play. Together, the properties we own and operate generate $20 billion for the region’s economy. With a commitment to diversity, equity, and inclusion and being good neighbors, we achieve results that positively impact the people and businesses of New England.

Boston Logan International Airport serves as a vibrant gateway to New England and beyond, seamlessly connecting global travelers and ensuring the satisfaction of millions. Driven by a steadfast commitment to safety and security, environmental stewardship, convenience, and exceptional customer service, we take pride in fostering meaningful connections between people, cultures, and opportunities. Through innovative collaboration, embracing sustainability, and serving as an economic catalyst for our communities, we cultivate a thriving and welcoming hub that fuels the growth and prosperity of our region.

ABOUT YOU

As a Trusted Agent (Bargaining Unit Local No. 25), you prioritize confidentiality and security, demonstrating a strong commitment to Massport's top goal of safety & security. You possess exceptional attention to detail, extensive knowledge of security regulations, and the ability to make independent decisions that align with Massport's policies and procedures. Your effective communication skills are essential for providing guidance to authorized signatories, interacting with applicants, and delivering high-level customer service in a diverse airport environment. A problem-solving mindset, critical thinking ability, and dedication to enhancing service, security, and efficiency provide for your success in this role.

What you will do:

+ Evaluate applications for accuracy and completeness Validate identity documents and work authorization, conducting quality control checks to verify accuracy of applicant data and resolving discrepancies.

+ Verify the validity of identity documents and work authorization, providing guidance on badge issuance requirements.

+ Handle parking violations, payments, permits, and communication with other Aviation departments

+ Coordinate inspections and collaborate with MPA OPS. Conduct audits and ensure efficient revenue management.

+ Deliver high-intensity customer service, building positive relationships while resolving inquiries from diverse airport customers.

WHAT YOU OFFER

+ Associate’s degree or equivalent professional work experience preferred, with 1-3 years administrative, security, and/or customer service experience.

+ Experience in a multi-lingual and/or an airport environment preferred.

+ Experience in examining travel and employment authorization documents and strong technical knowledge of web-based applications.

Click here for a detailed job description. (https://www.massport.com/sites/default/files/2025-05/Massport-Job-Description-Trusted-Agent-5-16-25.pdf)

WHAT WE OFFER

Collaboration with colleagues at all levels of leadership from all different disciplines, from Aviation to Maritime and beyond. Every day is different at Massport and the breadth of our impact on the Massachusetts region through our facilities provides many opportunities for our employees to grow, learn, and explore the many areas of our business. Our business is all about connecting. We support and take pride in the employees that make those connections possible each and every day.

What we believe in:

Work/life balance

Supporting the people and businesses of New England

A supportive and inclusive culture

Achieving results and having positive impact

Opportunities for growth

Being good neighbors in the communities we serve

Providing safe, healthy, and secure work environment

Protecting the environment

*Click here for information on our comprehensive compensation and benefits packages. (https://www.massport.com/sites/default/files/2025-05/HR\_Benefits-One-Sheet-5-12-25.pdf)

We're a world-class organization of people moving people and goods--connecting Massachusetts and New England to the world safely, securely, and efficiently, with a commitment to sustainability, our neighboring communities, and diversity, equity, and inclusion.

We support and take pride in the employees that make those connections possible each and every day.

We provide comprehensive compensation and benefits packages*:

• Health, dental, vision, life insurance

• Disability insurance

• Flexible work arrangements

• Vacation time, sick time, personal days

• 12 Holidays per year

• Massport Retirement Plan (Pension)

• Deferred Compensation Plan (457b) with employer match

• SMART Plan retirement plan advisor/financial planning

• Discounted MBTA passes

• Public service loan forgiveness program for federal student loans

• Professional development programs

• Mentorship program

• Adoption assistance

• Paid parental leave

• Employee assistance program

• Employee recognition programs

• Employee resource groups

• Flexible spending accounts

• Wellness programs

• Community engagement

• Volunteer opportunities

• On-site employee parking

• Bike racks

• Electric car charging stations

• Mother's suite for new/nursing mothers

*Benefits may vary by position and/or location.

For more information, please visit www.massport.com.

We are an equal opportunity employer and are committed to workforce diversity and inclusivity.

Follow us on linkedin.com/company/massachusetts-port-authority

01

Do you have an Associate’s degree or equivalent professional work experience preferred, with 1-3 years administrative, security, and/or customer service experience?

+ Yes

+ No

Required Question

Employer

Massachusetts Port Authority

Address

One Harborside Drive, Suite 200S East Boston, Massachusetts, 02128-2909

Phone

617-568-3900

Website

http://www.massport.com

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