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Customer Experience Ambassador - UH Lakewood Medical Center (9:30a - 6p)

101 Truman Medical Center

Job Location

UH Lakewood Medical Center

Kansas City, Missouri

Department

Guest Services UHLMC

Position Type

Full time

Work Schedule

varied

Hours Per Week

40

Job Description

Join Our Team as a** **Customer Experience Ambassador** **at University Health!

Are you the type of person who lights up a room with your friendly attitude and professional presence? Do you thrive on making others feel comfortable, supported, and valued? If you answered "yes," we want you to be the first face patients, visitors, and staff see at University Health!

As a **Customer Experience Ambassador** , you'll be at the heart of creating an exceptional experience for everyone who walks through our doors. You’ll be our welcoming presence, offering a warm smile, helpful information, and ensuring everyone feels like they’re in a safe, healing environment.

What You'll Be Doing:

+ **Making First Impressions Matter:** Greet patients, visitors, and staff with warmth, confidence, and kindness. Whether you’re answering questions in person or over the phone, you’ll always ensure that the TMC/UH experience is top-notch.

+ **Managing the Flow:** You’ll be stationed at key entrances and specialty areas, ensuring smooth and safe access, all while following visitor and screening policies. You’ll be the go-to for maintaining a safe environment while keeping things moving seamlessly.

+ **Teamwork Makes the Dream Work:** Collaborate with our clinical staff, security, and admissions to make sure our hospital runs like a well-oiled machine. You’ll be the glue that keeps things together.

+ **Problem-Solver Extraordinaire:** Things can get hectic in a hospital, but that’s where you come in! With your critical thinking and customer service savvy, you’ll tackle disruptions head-on and help smooth things out quickly.

+ **Safety First, Always:** From keeping the environment clean and secure to maintaining proper sanitization procedures, you’ll help ensure that everyone is safe and sound while in our care.

+ **Be a Hospital Ambassador:** Share all the great things about TMC/UH with guests and visitors, managing up our programs, people, and accomplishments. Your energy will help spread the word about the fantastic care we provide.

+ **Be the Change:** We’re all about improvement, and you’ll help identify ways to elevate the experience at TMC/UH. Whether it's a small tweak or a major shift, your insights will make a difference!

What We're Looking For:

+ **A Positive Vibe:** A warm, outgoing personality with a passion for people. You’ll be the bright spot in someone’s day!

+ **Experience:** At least 2-3 years in a customer service role—bonus points if you have experience in healthcare or a similar setting!

+ **Communication Superstar:** Whether in person, on the phone, or via email, you’re the person who knows how to make people feel heard, understood, and respected.

+ **Adaptability:** Flexibility is key! You'll work various shifts (even weekends, evenings, and holidays) to make sure we’re always providing the best care.

+ **Tech-Savvy:** Comfort with computers and technology will help you succeed in this role.

+ **Education:** A high school diploma or equivalent is required. If you’ve studied behavioral sciences or something similar, even better!

Why Join Us?

At TMC/UH, we don’t just want to meet expectations—we want to exceed them. As a Customer Experience Ambassador, you'll be an integral part of making that happen. We believe in creating an environment where you can grow, thrive, and contribute your best self. Plus, you'll work with an amazing team that’s committed to making a difference every single day.

If you're ready to be the welcoming face of healthcare and leave a lasting impact on those we serve, we want to hear from you!

Working at University Health is about making a difference. It's providing the best care to every patient every day.

University Health (UH), is committed to being a leader in providing a culturally inclusive workplace for our employees. UH is an equal opportunity employer. We value and celebrate our differences. We are committed to equal employment opportunity regardless, but not limited to race, ethnicity, religion, beliefs, sex (including pregnancy, gender identity and expression, sexual orientation), national origin, ancestry, language, age, citizenship, genetic information, marital status, socioeconomic status, literacy, disability, mobility, abilities, veteran status and any other category protected by applicable law.