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Job Purpose

This position is considered a critical talent with superior knowledge (compared to other Network Sales Engineers). This position is responsible for providing pre-sale and post-sale design and technical support. They assist in the development of other Network Sales Engineers.

Essential Functions

Pre-Sales Opportunity Assessment, Solution Development and Design for Complex altafiber/Hawaiian Telcom Network Services, and Presentation of Solutions to Customer.

Pre/Post-Sales Technical Support including direct input for technical terms and conditions of Master Service Agreements (MSA), sales contract language and technical specification documents

* Assist Carrier Services Account Managers and Network Specialists in pre-qualifying network sales opportunities

* Create network diagrams, assist in proposal generation, and serve as a key resource in solution presentation to the customer

* Lead customer technical discovery process to determine what alternatives would best meet customer objectives and be technically feasible for altafiber/Hawaiian Telcom to deliver a complex profitable solution

* Identify and develop solution alternatives and be responsible to qualify solution feasibility with internal altafiber/ Hawaiian Telcom resources (engineering, product house, operations, Carrier Services, BMO, etc.) for complex network solutions

* Serve as an escalation point for pre-sales technical questions/issues

* Participation in the hand-off of complex solutions to Carrier Services and BMO

* Act as a lead for significant customers trouble/network issues

* Responsible for coordinating/delivery of RFO

* Ability to understand and design integrated network solutions

* Participate in pricing/cost analysis for Carrier Services/Hawaiian Telcom solutions

* Regular involvement with the Product House, Engineering, Carrier Services/Hawaiian Telcom Account Managers and BMO for input to product development, cost reductions, implementation issues, and process design and improvement

* Escalation point for the most critical solutions and the most complex designs

* Leadership in assisting in the education and development of both the Network Sales Engineers and Network Specialists

* Hold regular meetings to review ICB designs and their feasibility

Education

* A Master's Degree or equivalent

* Certifications, Accreditations, Licenses

* Network Certification required (e.g., MEF, CCNA, CCDA)

Experience

* Over 10 years in complex network design

* Strong sales engineering background with experience in local and wide-area voice and data networks

* Must have excellent verbal and written communication skills, excellent analytical ability, good judgment, and the ability to work as a part of a team in a fast-paced, environment

* Technical experience with altafiber/Hawaiian Telcom network services, operations, support, and processes

Special Knowledge, Skills, and Abilities

* Strong technical skills for Telecom; voice, data, Internet, LAN, WAN, IP routing, DAS

* Strong experience with customer telecommunication applications

* Extensive experience with the design or engineering of highly complex products and services

* Experience with a wide range of technologies and services Knows processes to implement complex telecommunications products and services

* Exceptional organizational, leadership, and problem-solving skills

* Deep technical knowledge of interworking of all altafiber/Hawaiian Telcom products

* Experience with customer storage, security, server, and infrastructure scenarios

* Deep sales experience in evaluating and presenting solutions to meet customers' needs and requirements

* Advise account teams and Sales Engineers on sales strategy

Supervisory Responsibilities

* Team leadership/team development role

Miscellaneous

* This is an exempt (Professional) position

Salary Range: $100,000 - $150,000

Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran