• Business Service Center Agent

    First Horizon Bank (Knoxville, TN)


    Description

    **Location:** On site at location listed in job posting.

    _Business Service Center Agent_

    **Explore the role:** click the link or copy the site into your address bar Business Service Center Agent (https://vimeo.com/583581095/0f3bc58294)

     

    Join us as a Business Service Center Agent, pivotal in delivering exceptional customer support and advocating for bank products. Address client inquiries, resolve discrepancies, and ensure utmost satisfaction. Collaborate internally, maintain compliance, and uncover opportunities to enrich client relationships.

     

    The Business Service Center Agent will answer client inquiries on bank products, services, accounts, and policies; promotes cross-selling, researches and corrects account discrepancies. Respond to a high volume of telephone inquiries. Handle calls from external clients and internal business partners of the most complex nature, answers staff questions and takes escalated calls. Responsibilities include completing basic client requests and routing requests as appropriate.

    Responsibilities:

    + Handle client inquiries, resolve discrepancies, and advocate bank products.

    + Manage high-volume inquiries from clients and internal partners efficiently.

    + Resolve complex calls, ensure compliance, and collaborate seamlessly across teams.

    + Independently troubleshoot, maintain policy compliance, and coach internal partners for success.

    Requirements:

    + High school diploma or equivalent; minimum two years' call center experience.

    + Proficiency in business products, ACH, and business credit cards.

    + Strong organizational skills and Microsoft Office proficiency.

    + Excellent verbal and written communication; thrive in a team-oriented environment.

     

    Why Join Us?

     

    Join a dynamic team committed to exceptional customer service and fostering a positive work culture. Grow professionally and contribute to exceeding customer expectations while collaborating within an engaging and supportive environment. Apply now to be part of our team!

    Shifts:

    + Shifts **starting** from 8 am-10:30 am Monday – Friday. Shift will be assigned during training.

    Training Schedule

    + Monday - Friday within operating hours of 8:00 AM - 7:00 PM

    About Us

    First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com (https://urldefense.com/v3/\_\_https:/www.firsthorizon.com/\_\_;!!Cz2fjcuE!hpq9hPnrucZCPIAVPojVESItIq-FPzhurNdCrQ3JE8Rkx3gMd70nIk6\_kmPxl66\_oJCEsXs0gNunPowMAMHCmBYPOtUxUGI$) .

    Benefit Highlights

    • Medical with wellness incentives, dental, and vision

    • HSA with company match

    • Maternity and parental leave

    • Tuition reimbursement

    • Mentor program

    • 401(k) with 6% match

    • More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

    Follow Us

    Facebook (https://www.facebook.com/FirstHorizonBank)

     

    X formerly Twitter

     

    LinkedIn (http://www.linkedin.com/company/first-horizon-bank)

    Instagram

    YouTube (https://www.youtube.com/channel/UCEVs5OMj-b0H9Dr5Q209\_-Q)

    Qualifications

    Skills

    Required

    + **Verbal Communication:** Advanced

    + **Critical Thinking:** Advanced

    + **Client Support:** Advanced

    + **Teamwork:** Advanced

    + **Customer Service:** Advanced

     

    Behaviors

    Required

    + **Enthusiastic:** Shows intense and eager enjoyment and interest

    + **Team Player:** Works well as a member of a group

    + **Detail Oriented:** Capable of carrying out a given task with all details necessary to get the task done well

     

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

     

    This employer is required to notify all applicants of their rights pursuant to federal employment laws.

     

    For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.