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You Matter

It’s more than a career. It’s a calling.

Everything we do is about taking care of people.

+ _Taking Care of Our Patients._

+ _Taking Care of Our People._

+ _Taking Care of Our Partners._

Perks and Benefits

In addition to comprehensive benefits including medical, dental, vision, paid time off, and 401k, we foster a work, life balance for team members and their family to support physical, mental, and financial wellbeing, including:

+ DailyPay, get no-fee, instant access to your earned pay!

+ Tuition Assistance and dependent Scholarships

+ Employee Assistance Program (EAP) including free counseling and health coaching

+ Company paid life insurance

+ Tax free Health Spending Accounts (HSA)

+ Wellness program featuring fitness memberships and product discounts

+ Preferred banking partnership and discounted rates for home and auto loans

*Eligibility for perks and benefits varies based on employee type and length of service.

Why Us

From top to bottom, we are a company of caregivers.

If there is one unifying characteristic of everyone at Recovery Solutions, it is the deep desire to make a difference by helping society’s most vulnerable and often overlooked individuals. Every day our team has the distinct honor and responsibility to show up with non-judgmental compassion to provide hope and healing to those who need it most.

For those of you whose calling it is to serve others, this is your moment. Your chance to join our family and be a part of our mission to care for those desperately in need, and to do your part to heal the world, one patient at a time.

How you make a difference

IT Support Team Lead – Driving Excellence in Service and Support

Are you a tech-savvy leader who thrives on solving problems and inspiring teams? As the **IT Support Team Lead** , you'll take charge of our technical support operations, ensuring **exceptional service delivery** and **seamless IT experiences** across the organization.

In this key role, you’ll combine **strong technical expertise** with **outstanding leadership skills** to oversee help desk activities, set and monitor **performance metrics** , streamline support processes, and champion a **customer-first culture** . Your leadership will empower internal users and teams to stay connected, productive, and supported every step of the way.

If you’re passionate about **delivering top-tier support** , **leading high-performing teams** , and **creating an outstanding user experience** , this is your chance to make a powerful impact.

Key Responsibilities

+ **Lead and manage the IT Support team** , ensuring timely resolution of technical issues and delivery of high-quality user support.

+ **Develop and monitor KPIs, SLAs, and ticketing metrics** to evaluate and continually improve support performance.

+ **Serve as the escalation point for complex or unresolved issues** , providing hands-on support when necessary.

+ **Establish and maintain standard operating procedures** for help desk activities, including ticket handling and escalation protocols.

+ **Provide coaching, training, and performance feedback** to support technicians, fostering a high-performing and customer-focused team.

Qualifications & Requirements

Education:

+ Required: High school or equivalent.

+ Preferred: Bachelor’s degree in information technology, computer science, or a related field.

Experience:

+ Required: 5 years of experience in IT management, 3 years preferably in a healthcare setting, including leading teams and projects.

+ Required: Proven experience with ticketing systems (e.g., ServiceNow, Zendesk, Jira Service Management).

+ Required: Strong knowledge of hardware, software, networking, and remote support tools.

+ Required: Strong knowledge of healthcare regulations and compliance requirements (HIPAA, HITECH, HL7, etc.).

We are an Equal Employment Opportunity Employer

We are committed to fostering, cultivating, and preserving a culture of uniqueness.

We celebrate a variety of backgrounds and are committed to creating an inclusive environment for all employees.

**We encourage you to apply!** If you are excited about a role but your experience doesn’t seem to align perfectly with every element of the job description, we encourage you to apply. You may be just the right candidate for this, or one of our many other roles.

Deadline to apply to this position is contingent upon applicant volume. Those positions located in Colorado will have a specific deadline posted in the job description.

We are an Affirmative Action Employer in accordance with applicable state and local laws.

Quick Apply (https://careers-recoverysolutions.icims.com/jobs/176610/it-support-team-lead---rs/job?mode=apply&apply=yes&in\_iframe=1&hashed=-336175207)

**Job Post Information* : Posted Date** _1 week ago_ _(5/9/2025 11:41 AM)_

**_Requisition_** _25-176610_

**_Location_** _TN, Nashville_

**_Facility_** _TN Corp HQ RS East Admin_

**_Type_** _Full-Time_

**_Shift_** _Day 8 hour_

**_Recruiter : Full Name: First Last_** _Rick Cardarella_

**_Recruiter : Email_** [email protected]_