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Have you ever thought about being part of a company that reimagines chemistry every day to build a better world?

That’s the purpose of Indorama Ventures, and we want you with us on this journey!

We are looking for innovative, collaborative professionals who are ready to embrace the challenge of working in a company that is constantly expanding internationally.

We value flexibility, partnership, and believe that the impact of our actions goes far beyond the chemical industry.

Here, diversity matters.

Our work environment is inclusive, diverse, and guided by respect, ethics, and equal opportunities for all.

What we’re looking for:

Key Responsibilities

+ Primary contact for overseeing and supporting FSO personnel at all Indovinya sites; serves as the primary escalation point for FSO agents during P1/P2 incidents.

+ Responsible for developing FSO “ways of working” in compliance with IT best practices and Cybersecurity recommendations to further the goals of the IT organization and deliver customer satisfaction.

+ Participates in the daily operation and support of IT Field Services at all Indovinya locations.

+ Ensures timely response to support tickets and escalates as required.

+ Where applicable, work with (MSP’s) to share information and assist with developing knowledge articles to be followed by contracted service desk members and FSO agents for problem/incident resolution.

+ Ensures that the Standard Operating Environment (SOE) for all company endpoints is consistent with industry standards, Indovinya Cybersecurity requirements, and within supported agreements with respective MSPs. Works with MSPs to ensure steady state of the SOE and related software.

+ Works with MSP vendor, Senior Systems Architect and Enterprise Services Manager to ensure successful production and update of packaged applications for automated deployment on company endpoints.

+ Manage MSP vendor relationships to ensure excellence of service and ensure that Service Level Agreements (SLA) agreements are adhered to and deliver business continuity.

+ Responsible for SLA/KPI reporting on IT service tickets.

+ Collaborate with Senior IT and direct a geographically dispersed IT Field Services group to successfully plan, implement, and complete IT project initiatives.

+ Responsible for working with MSPs to deliver “as-a-service" model PC leasing and refresh projects as forecasted by IT leadership.

+ Meet with key business leaders to obtain project scopes and effectively communicate requirements for planning and project approval.

+ Participates in multi-year Roadmap to prepare for upgrades and industry changes.

+ Maintains and documents technical procedures and hardware configurations.

+ Assists in afterhours maintenance windows.

+ Utilizes clear and effective communication in documenting problems and implementing solutions including partnering with end users.

+ Manages the support and upgrades of audio/video (A/V) equipment.

+ Manages the installation and upgrades of enterprise class printers at all Indovinya sites.

+ Manages the company Cell Phone program (adds, moves, changes, upgrades, etc.)

Technical Qualifications

+ Bachelor's Degree in Computer Science, Information Technology, or relevant field and 5+ years’ experience.

+ Experience working within the ITIL Framework for Change, Incident, and Problem Management.

+ 3+ years of experience managing IT Field Service Technicians.

+ 1+ years of experience in a leadership role.

Additional Requirements

+ The successful candidate should demonstrate a capacity to lead others effectively, delegate tasks within the organization and receive feedback from their team and colleagues.

+ Applicant should have a deep knowledge of Microsoft Windows workstation and server operating systems and systems administration on those platforms.

+ Applicant should have a broad knowledge of networking hardware and fundamentals.

+ The successful candidate should have excellent communication and interpersonal skills to be successful in this position.

What do we offer?

A competitive compensation package, including:

• Health insurance

• WellHub / TotalPass

• Life insurance

• And other exclusive benefits

The division you’ll be joining is a global leader in the chemical industry. We offer a broad portfolio of solutions and high delivery standards to markets such as Crop Solutions, Home and Personal Care, Coatings, Energy & Resources, and Performance Products.

Here, you can make a difference.** **Join us!

We're Indovinya, a top producer of chemical intermediates and surfactants. Our extensive portfolio is designed to meet our customers' most diverse needs. As producers of solutions used for crops, oil and gas, coatings, home and personal care, and other applications, we are present in the daily lives of millions worldwide. Through our increasingly sustainable chemistry, designed to meet the needs of each of our customers carefully, we want to transform our operations and products into something increasingly relevant for the planet.

We are part of Indorama Ventures Public Company Limited, one of the world's leading petrochemical producers, and are present globally with manufacturing in Europe, Africa, Americas, and Asia-Pacific.

With 18 plants, seven R&D centers, and an experienced management team, we have a strong track record of environmental stewardship. Our expertise lies in innovative, eco-friendly chemistry. Today, Indovinya emerges as a more robust and strategic company dedicated to driving new business opportunities while prioritizing the well-being of countless individuals as employees, customers, suppliers and mainly the communities close to our operations worldwide.