"Alerted.org

Our client, a leader in the customer service industry, is seeking a Bilingual Chinese Online Customer Service Specialist to join their team. As a Bilingual Chinese Online CSR, you will be part of the customer support department, providing exceptional service to clients. The ideal candidate will have strong communication skills, patience, and a service-oriented mindset, which will align successfully in the organization.

**Job Title:** Bilingual Chinese Online Customer Service Specialist

Pay Range: $23 - $27 per hour

What's the Job?

+ Provide professional pre-sales and after-sales services to customers through online chat, email, and phone.

+ Answer customers' questions about products, orders, logistics, etc.

+ Handle customer complaints and feedback, and promptly follow up on solutions.

+ Coordinate with relevant internal departments to ensure efficient handling of customer issues.

+ Organize and update FAQs, commonly used templates, and internal process documents based on customer issues.

What's Needed?

+ Fluent Chinese and English communication skills (written and spoken).

+ Clear written English expression, able to handle English emails and communication independently.

+ Patient, with good service awareness and communication skills.

+ Online customer service experience or relevant Client Server experience is preferred.

+ Proficient in using common work software and online customer service systems.

What's in it for me?

+ Opportunity to work in a dynamic and supportive remote environment.

+ Comprehensive training provided to ensure your success.

+ Work with a diverse team and gain valuable experience in customer service.

+ Flexible working hours to help maintain a work-life balance.

+ Potential for growth and development within the company.

Upon completion of waiting period associates are eligible for:

+ Medical and Prescription Drug Plans

+ Dental Plan

+ Supplemental Life Insurance

+ Short Term Disability Insurance

+ 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

_ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.