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We are Generac, a leading energy technology company committed to powering a smarter world.

Over the 60 plus years of Generac’s history, we’ve been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries.

The CRM Enterprise Administrator is focused on providing solution designs to meet business-related requirements in compliance with Generac’s CRM Enterprise COE Model. The CRM Enterprise Administrator collaborates with Global and Regional teams to understand current business processes and business requirements to ensure technology investments support and enhance strategic objectives.

+ Handle system administrative functions, including user account maintenance, reports and dashboards, workflows, and other routine tasks.

+ Complete regular internal system audits and prepare for upgrades. Manage Salesforce.com data feeds and other system integrations.

+ Effectively act as the liaison between our users, vendors, and the application development teams.

+ Work independently with user community members to define and document development requirements.

_*This is not a remote role, the ideal candidate will need to be located in Wisconsin, due to this position being on-site and reporting into our Waukesha Headquarters*_

Major Responsibilities

+ Provide support to Global Business Process Owners and/or Business Analysts in the development of Business Cases (scope, functionality, cost).

+ Day to day management of Salesforce instances.

+ Participate in the development and documentation of business processes based on business requirements and functional designs for major initiatives ensuring an end-to-end process solution.

+ Ensure integrations are correctly set up and processed.

+ Resolve user support tickets.

+ Ensure appropriate stories are created around key areas supporting and are accurately pointed.

+ Ensure detailed project designs maintain architectural design standards/principles related to reusable services, common technology, and strategic technical capabilities.

+ Acquire approval of functional and technical specification documents.

+ Performing database maintenance tasks, including diagnostic tests and duplicate entry cleansing.

+ Facilitate discussions, gain consensus by providing/explaining solutions corresponding to business requirements.

Minimum Job Requirements

Education

+ Bachelor's degree, or equivalent experience.

Work Experience

+ Minimum of two to four years of experience as a Salesforce.com administrator.

Knowledge / Skills / Abilities

+ A demonstrated ability to understand and articulate complex requirements.

+ Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the actual underlying needs.

+ Possess data analysis and administration skills.

+ Ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards.

+ Creative and analytical thinker with strong problem-solving skills.

+ Must demonstrate exceptional verbal and written communication skills.

+ Must demonstrate the ability to communicate effectively.

Preferred Job Requirements

Certification / License

+ Sales Cloud, Service Cloud, and Admin certifications preferred.

Knowledge / Skills / Abilities

+ Strong understanding of the platform, with the ability to build custom apps and objects, Lightning components, formula fields, workflows, custom views, and other content of intermediate complexity.

+ Strong understanding of Salesforce.com best practices and functionality.

+ Strong data management abilities.

**Physical Demands** : While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 - 50 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel.

_“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”_

Our success is directly tied to our employees’ professional growth and personal well-being, combined with strong families and communities. As an inclusive workplace, our employees embrace diversity, celebrate differences, and treat others with equality and respect.

Over the 60 plus years of Generac’s history, we’ve been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries.

As one of the leaders and largest suppliers of power generation equipment and technology, the work we do touches millions of lives. Employees at Generac are encouraged to be innovative and are valued as an integral part of our global team. Our challenging goals develop knowledgeable employees dedicated to helping continue Generac’s success. Generac provides individuals the opportunity to work in a fast-paced agile work environment where their work makes a difference in people’s lives and their own.