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North Marin Community Services (NMCS) is the anchor human service non-profit serving Novato/North Marin for the past 50+ years. Our mission is to empower youth, adults, and families in our diverse community to achieve well-being, growth, and success; we envision a strong community with opportunities for all. A trusted community resource, our quality programs are grounded in stability, expertise, and commitment to effectively address the changing needs of our community. Recognized for our leadership and program excellence, we provide vital resources, educational opportunities, and economic support to individuals and families in our community. Whether in the form of short-term assistance or long-term intensive partnership, our interconnected services work together to encourage success at home, at school, and in life to over 10,000 people annually. Join an organization dedicated to providing a supportive and professional working environment. Located in beautiful Novato/Marin County/CA, our workplace culture is driven by our five values: teamwork and collaboration, equity, excellence, integrity, and learning and continuous improvement.

Pay Rate: $33 - $35 per hour. Term of employment July 1, 2025 - June 30, 2026. Full-time, hourly non-exempt position. Schedule Mondays - Fridays.

Sign-on bonus of $1,000. Hourly non-exempt position. Generous benefits package including medical, dental, and vision benefits, life insurance, earn up to 3 weeks PTO (mental/physical health and vacation) in your first year, 15 paid holidays/year, employee assistance program, up to 2% retirement employer match, and childcare discount.

The West Marin Care Manager provides screening, assessment, intensive case management, and life skills education to support youth, adults, and families at NMCS and in the community through our community supports department and CalAIM. This position includes working collaboratively with internal and external partners to ensure that program participants are connected with all available resources with a focus on housing and positive health outcomes. This position is also responsible for determining program participant eligibility. Day-to-day functions of this job consists of home/community visits throughout West Marin and office work (the percentage of each may vary week to week).

Essential Functions

Provide comprehensive case management services as part of the MH team, including:

MENTAL HEALTH

+ Intake assessment and goal planning with all enrolled participants, developing comprehensive care plans and housing goals, and management of caseload.

+ Implementation, follow up and documentation of care plan progression.

+ Conducts screening and clinical assessments, documents and maintains outcomes and recommendations for services.  Input and maintain documentation in an electronic records database and ensure that all paperwork and charting requirements/reports are completed correctly and submitted on time and meet department and CalAIM and Medi-Cal requirements.

+ Care coordination and mental health rehabilitation of all participants on caseload with an emphasis on improving stability and health outcomes. Assist participants with primary care and mental health services as needed.

CASE MANAGEMENT

+ Job includes home visits with participants, which includes driving, sitting, standing and may include walking up and down stairs. May include lifting small items of up to 25 lbs.

+ Conduct outreach and engagement efforts to connect potential participants to resources both inside and outside the agency.

+ Enrollment and eligibility for public benefits such as Medi-Cal, General Relief/CalFresh, Social Security/CAPI, and housing subsidies.

+ Connecting program participants to funding streams both internal and external that provide rental/deposit assistance, as appropriate; provide financial literacy and education as needed.

+ Providing linkages to resources, advocacy, education (financial and other), and referrals to community resources and agency services in a seamless and integrated manner.

+ Maintain and provide safe environment for clients and staff by adhering to department procedures and professional standards.

+ Enroll, refer, and support participants in new NMCS programs and funding streams; including but not limited to all NMCS supported programs: CalAIM, Coordinated Entry, and other prospective programs.

ADMINISTRATION

+ Participate in program planning and evaluation activities

+ Participate in collaborative agency network meetings, community outreach and tabling events.

+ Be a strong ambassador for the agency including knowing and adhering to the agency’s mission, values, and programs; referring program participants; and engaging volunteers and donors when possible.

+ Compose and prepare correspondence in accordance with standard department policies.

+ Maintain current CPR and First Aid Certification (willing to send to training).

+ Specific duties and responsibilities of this position may be adjusted according to new grant funding and deliverables, changing organization and department priorities, and other duties as assigned.

+ Empower youth, adults, and families in our diverse community to achieve well-being, growth, and success.

+ Develop strong collaborative relationships and participate in agency meetings, inter-agency meetings, case consultation, NMCS assigned trainings, and other activities as needed.

+ Completes any related tasks as assigned by Director of Mental Health or Senior Program Manager.  Additional duties as assigned.

Required Qualifications:

+ Fluent in English and Spanish, both written and spoken

+ Four years of experience providing case management or service coordination to community members in need with a focus on low-income, BIPOC marginalized communities.

+ Strong communication skills, time management, organization, and attention to detail

+ Ability to track multiple participants with various needs and various stages of growth, including tracking progress in assigned databases.

+ Experience working with individuals and families who are homeless or in precarious housing situations.

+ Problem-solving skills: Think critically and clearly about participant situations to set goals and find solutions.

+ Knowledge of trauma informed practices, harm reduction, and Housing First models.

+ Conflict resolution skills.

+ Proficient in Microsoft Office, including Word and Excel

+ Valid Class C driver’s license and ability to pass a DMV Motor Vehicle Record (MVR) check; personal vehicle for home visits (eligible for mileage reimbursement).

Preferred Qualifications:

+ Knowledge of Marin County resources and partner agencies

+ Apricot Social Solutions (electronic records database) and/or HMIS experience

+ Bachelor’s degree in a related field and two years of case management experience

Conditions of Hire:

+ Fully vaccinated against COVID-19 unless granted a medical or religious exemption.

+ Pre-employment health exam including proof of vaccinations and TB test clearance.

+ Criminal record clearance or exemption from California Department of Social Services. All convictions other than minor traffic violations require an exemption, including convictions that have been expunged.

North Marin Community Services welcomes and encourages all qualified candidates to apply – especially as we recognize that people bring experience and skills beyond just the technical requirements of a job. We also know that self-doubt can sometimes get in the way of stretching professionally, so if your experience is close to what you see listed here, please consider applying. We value our differences and respect everyone – regardless of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, citizenship status, marital status, genetics, AIDS/HIV, medical condition, political affiliation, disability, age, status as a victim of domestic violence/assault/stalking, or military/veteran status. If you have a disability and need assistance and/or accommodation with applying for a job, please contact [email protected] or 415-892-1643 ext. 255.

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