• Process Assistant, OTR

    Amazon (Jessup, PA)


    Description

    ABOUT AMAZON

    Our Worldwide Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as a Process Assistant. In this role, you will lead and be responsible for supporting delivery associates through each step of the delivery process and tracking delivery metrics. You will also be responsible for training all delivery associates in safety, compliance, and the operation of the vehicle through all local, state, federal requirements

     

    Our Operation’s workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer’s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.

     

    Key job responsibilities

     

    - Partner with leadership to coordinate, facilitate, and measure training related activities for groups of Delivery Associates.

     

    - Track and monitor performance including on road ride behinds to measure on-road quality, adherence to standards, and identify re-training and process improvement opportunities.

     

    - Support standard work and safety programs.

     

    - Train new Delivery Associates on how to drive and operate the vehicles

     

    - Cultivate and sustain a safe environment, high-quality customer delivery, professional driver experience and positive culture.

     

    - Be a subject matter expert for Delivery Associates and Delivery Service Partners process areas

     

    - Promote a positive culture for Delivery Associates.

     

    - Ensure all federal, state and local laws and requirements are being followed.

     

    - Conduct weekly performance reviews with delivery partners

     

    - Establish trust and credibility by maintaining a high level of integrity, communications and professional demeanor.

     

    - Able to work 40 hours/week, and overtime as required

     

    - Work flexible schedule (weekends, and/or overnight shifts)

     

    - Able to lift 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs

     

    - Work in an environment where the noise level varies and is subject to variable temperatures and weather (delivery stations include outside loading departments, and grocery locations include refrigerated environments)

    Basic Qualifications

    - 1+ years of Microsoft Office products and applications experience

     

    - High school or equivalent

     

    - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

     

    - Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach

     

    - Work 40 hours/week, and overtime as required

     

    - Valid and active driver's license

     

    - At least 21 years old, and authorized to work in the United States

     

    - Must be able to obtain and maintain a Driver Qualification File

    Preferred Qualifications

    - 1+ year of experience delivering training both to individuals and groups

     

    - 1+ year of team lead experience

     

    - Experience with performance metrics and lean process improvement

     

    - Excellent written and verbal communication and interpersonal skills to coach, train and assist team members

     

    - Solution-oriented, analytical approach to problems

     

    - A high bar for accuracy and detail

     

    - Proven ability to develop strong partnerships

     

    - Strong judgment and decision-making abilities

     

    Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

     

    Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.