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Description

We are seeking a creative and strategic thinker to join our SWA (Amazon Shipping) Tactical Programs team. This role is pivotal in developing innovative new processes and implementing short to mid-term solutions to optimize both Under the Roof (UTR) and On the Road (OTR) operations for SWA. You will be responsible for creating novel approaches to solve complex problems across the entire SWA operational spectrum, with minimal reliance on tech solutions. Your ability to design, test, and implement new processes will be crucial in enhancing efficiency, productivity, and supply chain integration in our delivery stations and last-mile operations.

Key job responsibilities

-Identify operational challenges in both UTR and OTR environments and create innovative new processes to address them, focusing on solutions that require minimal tech involvement.

-Design and implement tactical solutions for SWA UTR and OTR operations, emphasizing quick wins and process innovations.

-Lead brainstorming sessions and workshops to generate creative ideas for solving operational problems across the entire SWA network.

-Develop and test pilot programs for new operational processes in both UTR and OTR settings, iterating quickly based on results.

-Collaborate with cross-functional teams to implement and scale successful new processes across the SWA network.

-Analyze operational data from both UTR and OTR to identify areas requiring novel solutions and track the performance of newly implemented processes.

-Create frameworks and methodologies for rapid process development and implementation that can be applied to both in-station and on-road operations.

-Manage the end-to-end lifecycle of new process creation, from ideation to full-scale rollout, ensuring seamless integration between UTR and OTR operations.

-Ensure new processes align with and enhance SWA integration within the broader AMZL network.

-Foster a culture of innovation and continuous improvement within the SWA operations team, spanning both UTR and OTR.

-25% travel required

Basic Qualifications

- 5+ years of program or project management experience

- 5+ years of supply chain experience

- Experience using data and metrics to determine and drive improvements

- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

- Experience implementing repeatable processes and driving automation or standardization

- Experience leading process improvements

- 3+ years of working cross functionally with tech and non-tech teams experience

- Excellent project management abilities and experience leading cross-functional teams

- Proficiency in data analysis tools (e.g., Excel, SQL, Tableau) to support decision-making and process evaluation

- Knowledge of lean principles and continuous improvement methodologies

- Outstanding communication skills, with the ability to articulate and champion new ideas

- Adaptability and resilience in a fast-paced, dynamic environment

- Understanding of AMZL operations and challenges

Preferred Qualifications

- Master's degree in relevant field

- Experience with Amazon's operational processes, particularly in AMZL or similar programs

- Familiarity with both warehouse operations and transportation logistics

- Six Sigma Green Belt or Black Belt certification

- Experience in change management and process implementation at scale across diverse operational environments

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.