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Description

The Merchant Success team is responsible for driving the go-to-market strategy to grow and retain merchants after their initial launch with Buy with Prime (BwP) and Multi-Channel Fulfillment (MCF) products. Merchant Success team members will navigate ambiguous business challenges while working directly across a network of internal and external cross-functional stakeholders. The Senior Account Manager will create and implement strategies to effectively manage a portfolio of strategic partners using BwP and MCF, creating strong partnerships with rapidly growing the businesses. You will leverage learnings from merchants to continuously improve internal processes, reduce merchant pain points, and influence product roadmaps based on strategic merchant priorities, to maximize long term growth potential and improve shopping and fulfillment experiences.

Key job responsibilities

* Own strategic vision and performance to objectives across a portfolio of strategic merchants

* Define forecasts and communicate progress and blockers to management and cross functional teams

* Gather, interpret and apply a wide range of data to resolve issues and exceed business objectives

* Prioritize effectively in an ambiguous, complex, fast-paced environment

* Effectively manage multiple projects and priorities in a fast-paced, deadline-driven environment

A day in the life

You are the primary owner of one or more Enterprise level merchants. You define and execute account level business strategies, and are expected to effectively operate across all members of the account’s tactical and executive level points of contact. You are responsible for executing existing agreements and new negotiations to cover contract renewals or additions of new business opportunities. You are considered a subject matter expert in your product lines and the industries you support. You are expected to set and execute merchant level forecasts, and to provide clear status and forecast updates to senior leadership. You contribute to business mechanisms, goal reviews, and cross-functional product reviews. You are a strong communicator, both internally and externally, and in written and verbal communication. You continuously seek out and provide clear inputs to the product teams that help inform development and roadmap, specific to your industry or customers.

Basic Qualifications

- Bachelor's degree

- Experience developing strategies that influence leadership decisions at the organizational level

- Experience interpreting data and making business recommendations

- 5+ years of developing, negotiating and executing business agreements experience

- 5+ years professional experience in Account Management, Customer Success, or Business Development

Preferred Qualifications

- MBA

- Experience identifying, negotiating, and executing complex legal agreements

- 5+ years of relevant work experience in business development within supply chain operations or Ecommerce

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,200/year in our lowest geographic market up to $220,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.