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Summary See below for important information regarding this job. Responsibilities If selected at the GS-11 level, duties will be performed in a developmental capacity: Performs duties as a Retail Business Process Analyst (BPA) and is specialized in one or more process areas related to Industrial Support Activity (ISA) production/maintenance support mission requirements. Develop applications or design changes concerning functional requirements for automated DLA and military service retail supply systems That includes written synopses concerning merits, anticipated negative consequences related to proposed changes, and projected operational impacts. Serves as a subject matter expert on DLA and military services systems teams, reviewing and analyzing current and proposed systems and Procedure changes impact on military services-owned computer systems/applications and DLA retail supply systems to assist in determining needed system enhancements. Assists DLA retail supply end users through providing guidance on DLA and military service enterprise-wide retail processes (order fulfillment, inventory management, planning, technical quality, and procurement) and procedures and, Working with counterparts in other DLA and military service process areas, develops supplementary process guidance documents when publications do not sufficiently address retail operations and processes. Ensures DLA retail processes (order fulfillment, inventory management, planning, technical quality, and procurement), procedures, and business rules are being followed and Prepares progress reports and follow-up reviews, initiating action when improvement or corrective actions have not been implemented. Identifies trends and other factors that adversely affect key DLA performance indicators, metrics, and other process performance data negatively impacting DLA supply production/operational performance. Outlines corrective actions in progress reports and follow-up program reviews, and initiates action when improvement or corrective measures have not been implemented. Communicate and train on new order fulfillment concepts, methods, and techniques using data analysis and interpretation. This includes integrating updated policies, procedures, and processes into the current workflow. Requirements Conditions of Employment Qualifications A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-12 level, applicants must possess one year of specialized experience equivalent to the GS-11 level or equivalent under other pay systems in the Federal service, military, or private sector. To qualify at the GS-11 level, applicants must possess one year of specialized experience equivalent to the GS-09 level or equivalent under other pay systems in the Federal service, military, or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: GS-11: - Working with system applications (EBS, LDG/WebVLIPs, WMS) related to Order Fulfillment - Reviewing Key Performance Indicators (KPIs), metrics, and other process performance data. - Assisting in functional systems analysis to identify required system changes from new processes, procedures or policy requirements. - Reviewing and applying policies affecting Supply and Order Management. GS-12: - Working with system applications (EBS, LDG/WebVLIPs, WMS) related to Order Fulfillment (i.e., Inventory and Order Management) to include system functionality and business capabilities. - Evaluating additions to or changes in supply policies, programs, and procedures. - Generating and monitoring Key Performance Indicators (KPIs) and metrics for Order Fulfillment process area. - Interpreting policy and directives affecting Order Fulfillment, to implement and/or recommend new or revised policies and operating instructions, applying supply policy. - Conducting studies to determine whether proposed changes to system applications related to Order Fulfillment meet functional user requirements and to translate general policy guidance into detailed operational procedures. - Preparing and delivering briefings to higher level managers of analysis findings of Order Fulfillment trends, recommending process improvements and develops action plans or get well plans to achieve/exceed expected performance. - Analyze data to identify opportunities for improvement in order fulfillment processes. Develop and deliver training on new procedures, incorporating updated policies and best practices. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education Substitution of education may not be used in lieu of specialized experience for the GS-12 grade level. Are you using your education to qualify? You MUST provide transcripts or other documentation to support your educational claims. Unless otherwise stated: Unofficial transcripts are acceptable at time of application. GRADUATE EDUCATION: One academic year of graduate education is considered to be the number of credits hours that your graduate school has determined to represent one academic year of full-time study. Such study may have been performed on a full-time or part-time basis. If you cannot obtain your graduate school's definition of one year of graduate study, 18 semester hours (or 27 quarter hours) should be considered as satisfying the requirement for one year of full-time graduate study. FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. Additional Information Position requires DoD Acquisition Life Cycle Logistics, Foundational level certification within required timeframes. Selectee must also achieve 80 hours of Continuous Learning Points (CLPs) every 2-years. Click here for more details and Resources. For Important General Applicant Information and Definitions go to: http://www.dla.mil/portals/104/documents/careers/GenAppInfoDef.pdf Reemployed Annuitants: This position does not meet criteria for appointment of Reemployed Annuitants. The DoD criteria for hiring Reemployed Annuitants can be found at: http://www.esd.whs.mil/Portals/54/Documents/DD/issuances/140025/1400.25-V300.pdf Information for Veterans is available at: https://www.dla.mil/Careers/Programs/. As of 23 December 2016, Military retirees seeking to enter federal service in the Department of Defense now require a waiver if they would be appointed within 180 days following their official date of retirement. Drug-Free Workplace: The Defense Logistics Agency (DLA) has established a Drug-Free Federal Workplace Policy. All applicants tentatively selected for DLA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with DLA for a period of six months. This policy extends to random testing for the use of illegal drugs by employees who occupy testing designated positions defined as sensitive in Section 7(d) of Executive Order 12564. The Defense Logistics Agency's Drug Free Workplace Plan's drug testing panel includes testing for the following illegal substances: marijuana, cocaine, opiates (codeine/morphine), 6-Acetylmorphine (heroin), phencyclidine, amphetamines (amphetamine/methamphetamine), methylenedioxymethamphetamine (MDMA), methylenedioxyamphetamine (MDA), oxycodone, oxymorphone, hydrocodone, and hydromorphone. ADVISORY: By using cannabidiol (CBD) products you are risking a positive drug test result for marijuana.