"Alerted.org

_Our hybrid work model of 3 days/week in office and 2 days/week remote gives you the flexibility and choice so you can create a career that enhances your life._

Responsibilities:

+ Oversee and carry out various order management tasks, such as tracking shipments, managing exceptions, conducting inventory reconciliation, forecasting and replenishing stock, handling invoicing, and ensuring the reconciliation of claims, credits, and pricing

+ Resolve problems with service failures and orders that do not flow through the automated system properlyleveraging technology and process improvements to remove roadblocks

+ Build relationships with customers by providing excellent customer service, professional communication, and prompt responses to inquiries

+ Maintain item-level data in company systems, e.g., pack sizes, pricing, and commodity descriptions

+ Convey complex and dynamic information to team members, customers, suppliers, and supplier’s partners

+ Execute and leverage reporting to enhance the customer experience, improve process and to distribute operational information to the team

+ Perform to tactical and operational KPI targets

Required Qualifications:

+ Minimum 1 year of customer service or account coordination-related experience

+ Proficient in Microsoft Excel; able to navigate multiple systems

+ Available to work flexible schedule including some weekends and holidays

+ High school diploma or equivalent

Preferred** **Qualifications:

+ Bachelor’s degree a plus!

+ Supply chain knowledge

+ Demonstrated commitment to excellent customer service

+ Strong written and verbal communication skills

+ Strong attention to detail

+ Team-oriented; able to work collaboratively in fast-paced environment

+ Ability to work independently

+ Ability to think creatively, strategically and navigate through the gray to resolve issues in a timely manner

+ Process-oriented; able to identify gaps and opportunities for improvement

+ Experience with Excel Macros and the ability to identify breakdowns within Macros is a plus!

We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.

Compensation Range

$21.44 - $44.62

The base pay range displayed on each job posting reflects the minimum and maximum base pay for the position across all U.S. locations. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity

EOE//Disabled/Veteran

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

+ Two medical plans (including a High Deductible Health Plan)

+ Prescription drug coverage

+ Enhanced Fertility benefits

+ Flexible Spending Accounts

+ Health Savings Account (including employer contribution)

+ Dental and Vision

+ Basic and Supplemental Life Insurance

+ Short-Term and Long-Term Disability

+ Paid and floating holidays

+ Paid time off (PTO)

+ Paid parental leave

+ Paid time off to volunteer in your community

+ Charitable Giving Match Program

+ 401(k) with 6% company matching

+ Employee Stock Purchase Plan

+ Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on OUR CULTURE (https://jobs.chrobinson.com/culture) page.

Why Do You Belong at C.H. Robinson?

As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com .