• Director Business Risk

    Fiserv (Hagerstown, MD)


    Calling all innovators – find your future at Fiserv.

     

    We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

     

    Job Title

     

    Director Business Risk

     

    What does a successful Business Risks Director do at Fiserv?

     

    The Business Risks Director acts as a subject matter expert on the Interchange Management team, focusing primarily on interchange qualification topics related to major credit card networks, including MasterCard, Visa, Amex, Discover, and Star. This role involves collaboration with internal teams including Interchange Management and Payment Acceptance, as well as managing staff responsible for interchange performance monitoring. Strong management skills are essential for issue detection, evaluation, quantification, and resolution.

    What you will do:

    + Managing all supervisory tasks relating to multiple direct reports, including work delegation, prioritization, coaching, and performance evaluations.

    + Partnering with internal representatives and management, both within and outside the department, to resolve platform, merchant, and vendor issues, including direct merchant contact as needed.

    + Leveraging strong management skills to develop and adapt short- and long-range goals in a dynamic environment.

    + Providing recommendations on outcomes of identified interchange qualification issues.

    + Assisting with testing functions related to bi-annual Card Brand Interchange qualification/fee changes.

    + Participate in project management and delivery functions.

    + Supervising multiple staff positions, both directly and indirectly.

    What you need to have:

    + Bachelor’s degree in business administration or a related field, or equivalent education and experience.

    + 5+ years of experience in operations management, ideally within the banking or payments sectors.

    + Proficiency in Microsoft Office Suite & mainframe access tools.

    + Proven communication skills with leaders both internally and externally.

    + Strong working knowledge of complex billing structures and functions.

    + Strong analytical and problem-solving abilities.

    + Excellent written and verbal communication skills.

    What is nice to have:

    + In-depth knowledge of Fiserv interchange qualification systems and platforms.

    + Knowledge of the payments industry.

     

    Occasional travel may be required (up to 10% of the time).

    Salary Range:

    $90,300.00-$121,200.00

     

    These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible.

     

    It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

     

    Thank you for considering employment with Fiserv. Please:

     

    + Apply using your legal name

    + Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

    Our commitment to Equal Opportunity:

    Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

     

    If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected] . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

    Note to agencies:

    Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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    Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.