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Take on the challenge of synchronizing efforts across diverse products and interpreting operations data for growth opportunities. Unleash your potential in a role that lets you shape change initiatives and strategize resource allocation.

As a Senior Product Portfolio Operations Associate focusing on product communications, templates, and product operations, you are a significant contributor to your team with a strong knowledge of optimization and integration. You understand what it takes to bring together all the key elements of a product line and its products to ensure coordinated outcomes.

Job responsibilities

+ Analyzes and creatively transforms complex information into the appropriate format (online help guide, release notes, product demo video, email template, etc.)

+ Writes and publishes user enablement tools (help guides, release notes, videos, etc.)

+ Creates synergies across products to ensure successful delivery against business objectives

+ Collects key inputs from across products to ensure the full product-line framework highlights our core cross-product priorities, sequencing, and trade-offs

+ Calculates metrics for portfolio management operations and analyzes data for areas of opportunity

+ Develops change initiative materials and change timelines

+ Assists in the product-level collection strategy consisting of controls, financials, and resourcing needs

Required qualifications, capabilities, and skills

+ 6+ years of technical writing experience, with outstanding written and verbal communication skills

+ 6+ years of formatting/design experience, with ability to create visually captivating documentation

+ 6+ years of conducting training or product demos, with the ability to create engaging videos

+ 6+ years of experience or equivalent expertise in program management or performance optimization

+ Proven ability to implement operational effectiveness initiatives

+ Prior working exposure to operations of the product development life cycle and agile methodologies

Preferred qualifications, capabilities, and skills

+ Experience with Confluence, Camtasia, Adobe Creative Cloud, Microsoft Office, or similar applications

+ Demonstrated continuous improvement and attention to detail

+ Prepared writing samples that illustrate writing and design capabilities

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans